Consultancy Support Officer

We are seeking a Consultancy Support Officer to provide administrative assistance to our consultancy a team, particularly with regard to business development, client support and communications.

We specifically welcome applications from people looking for part-time work and/or flexible hours. We have an office in Southwell, Nottinghamshire, where you will be expected to work from on a regular basis (2 days/week minimum).

Duties & Responsibilities

Client Support

• Help to keep our client tracking systems up to date


• Booking meetings for the team


• Client outreach, liaison and follow up


• Business development support


Project Support

• Desk-based research either for projects or internal needs


• Creating template reports, proposals and documents


• Spreadsheet data input, updating and analysis


• Assist with data requests from clients, collection and filing as well as downloading data from online portals


• Take notes in meetings and share key updates


Communications

• Help organise our online and in-person events


• Help to keep our website up to date


• Provide social media support


• Take the lead on new marketing and communication initiatives, We work on all aspects of heat networks - both communal and district schemes - to improve their performance for clients and customers including:


• Strategy and approach


• Performance and design


• Data and data management


• Metering and billing


• Regulation and compliance


• Management and governance


• Customer communications


We are a friendly, dynamic business with a work ethos based on problem solving, collaboration, innovative ideas, creative solutions and enthusiasm.

Our Vision: To deliver simply better heat networks. For clients, for customers and for the low carbon future

Our Mission: High quality, independent and innovative support for property managers with one aim; creating simply better heat networks.

Our Purpose:

1. To help create the affordable, low carbon future for all of our homes.

2. To provide advice that is independent and focused on the needs of our clients and their customers.

3. To keep learning about the challenges of housing and property management and what that means for our business.

4. To help housing and heat network managers to bridge the information, knowledge and experience gap that prevents them from delivering better, lower cost, lower carbon services to their customers.

5. To be an advocate and champion for housing and heat network managers in the heat network sector, regulators and government.

6. To share our passion with clients, their customers and the Chirpy Team for the delivery of affordable heating and homes for everyone, particularly those in underserved communities.

Our Clients: Our clients are housing and property managers that operate heat networks, with a focus on networks that serve social housing with end customers on low incomes and in underserved communities. This includes, but is not exclusive to, Housing Associations, Local Authorities and Managing Agents.


• A-level standard education


• At least 12 months administrative experience


• General office experience (ie filing systems, processes, databases, etc)


• Numeracy skills including sound spreadsheet experience


• Good working experience of Microsoft Word, Excel and PowerPoint


• Good working experience using email


• Excellent communication / interpersonal skills


• Highly organised and attention to detail


• Ability to learn new skills and knowledge


• Flexible approach and willing to support team at all levels


• Team player


• 'Can-do' attitude


• Able to work both independently and collaboratively with colleagues


Desirable:

• Sales / business development experience


• Communication responsibilities


• Experience with a housing, energy or environmental organisation


• Able to contribute effectively to discussions


• Personal interest in environmental issues, A-Level or equivalent (preferred)


Experience:

• Administrative experience: 1 year (required)


Work Location: Hybrid remote in Southwell, NG25 0HD

Chirpy Heat is a leading provider of heat network consultancy in the housing sector aiming to deliver simply better heat networks for customers, landlords and the environment. We are purpose-driven business who take looking after our people and the planet as seriously as profit.

In addition to an attractive salary, we also offer all staff an attractive benefits package which includes:

• 6% contribution to your pension


• Discretionary profit and performance-related annual bonus


• Flexible working with time off in lieu


• 25 days leave, an additional day off for your birthday, a volunteering day plus Christmas closing


• Opportunity to work abroad two weeks per year


• Opportunity to join our private medical insurance scheme


• Cycle to work and EV car leasing schemes


• Learning and training opportunities to meet your ongoing development needs


Job Types: Full-time, Part-time, Permanent

Pay: £23,500.00-£25,500.00 per year