Consultant in Gastroenterology with General (Internal) Medicine

An opportunity has arisen within the Adult Audiology Admin team for a Clinic Co-ordinator. This is a permanent full time post We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs. Our clinics run Monday to Friday, the core admin hours 9-5. The successful candidates will join the admin team based across three sites, St Michaels, Southmead and Cossham, this will be organised on a weekly rota. To support the triaging of referrals by liaising with key clinical staff

• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.