Consultant - New Business

You will work for the UK JLL business, within a telephone-based team, based in Birmingham but handling leads, and enquiries focused on the whole of the UK. This role has more sales element than customer service, so the desired combination of skills and mindset are essential in executing the job function.

• Inbound leads: you will answer property enquiries on behalf of multiple departments within JLL and have the responsibility to qualify those leads to the extent specified by the relevant department, load them onto the appropriate CRM system, and pass them over.
You will also receive digital leads on behalf of multiple departments, with the responsibility of qualifying them before passing them over as appropriate. You will be targeted on two things:
• Primarily, the answering of 95% of the inbound calls, and appropriate qualification and distribution.
• Quality of the leads forwarded to the surveyors.
Responsibilities
• Answering inbound calls on behalf of multiple JLL departments:
+ Establishing the nature of the call, + Qualifying the caller to the extent defined by the relevant department, + Establishing the key information points from the caller, + Loading that caller and all information onto CRM software, and + Passing the lead on to the relevant department.
• Qualifying digital leads:
+ Qualifying the lead to the extent defined by the relevant department, + Establishing the key information points from the lead, + Loading that lead and all information onto CRM software, and + Passing the lead on to the relevant department.


• Positive, proactive attitude. Highly resilient.
• Hard working.
• Experience of telephone-based contact centre work is required.
• Strong sales skills are required. Experience of telephone-based sales work is preferred.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Adequate knowledge on Microsoft Office applications.
• A high degree of integrity, suitable to the JLL brand, is required.
• Experience within the property industry is desirable, but not required.
• Impeccable timekeeping and attendance.
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
  
  Salary package: £25,600.00 per annum
Other benefits: 25 days holiday entitlement plus bank holidays Life insurance cover Generous pension plan