Consumer Data Analyst

Reporting to the Senior Consumer Data Analytics Manager UK, you will be responsible for developing customer analytics, focused on acquiring, retaining and providing a brilliant experience for customers. The role demands extensive cross-functional collaboration within VCUK, to define, measure and analyse consumer data to produce insights to support actionable customer strategies. Other responsibilities will include:

• Drive the overall agreement, analysis and communication of consumer acquisition and retention metrics in the UK.
• Supporting the establishment and maintenance of a comprehensive suite of analytics to allow VCUK departments to fully understand consumer behaviour, prioritising efforts against commercial objectives.
• Drive KPI monitoring for key customer activities to ensure that campaign performance can be tracked and course-corrected where required.
• Identify and model future commercial opportunities based on your knowledge of past performance and commercial objectives
• Reporting and resolving data quality queries
• Support with new and existing consumer data processes and system integrations.
• Collaborate with Volvo head office on systems changes and new initiatives affecting consumer data, analytics and reporting
• What you'll bring
  
  Deep knowledge and experience of data manipulation, analysis and visualisation using SQL, Python, Power BI etc.
• Knowledge of customer data regulations and local compliance requirements
• Demonstratable experience of developing data analysis within a fast-paced and highly competitive setting
• Strong influencing skills to drive adoption of KPI proposals
• Excellent communication skills that will ensure effective conveyance of complex information
• Ability to work well independently and to contribute as part of a team, with a supportive attitude to colleagues
• A background in statistics, machine learning or experience in Advances Analytics would also be desirable.
• Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!
  
  Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It's what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference., Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You'll also enjoy a culture and benefits package that's made us one of the world's most awarded and progressive employers.


• Competitive salaries that are reviewed and benchmarked annually. The salary bracket for this vacancy is £45-55k per annum
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days' work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child's 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan and Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers