Contact Advisor

Recruiting tomorrow's Army today. Be the best to support the best! As a Customer Advisor your role will involve receiving inbound calls from candidates who are looking to join the British Army and responding to any enquiries regarding their application processes. This is a full-time role working 37.50 hours per week. Hours of work follow a rota between 8.15am-7.00pm Monday to Friday and a rotated Saturday (approximately 1 in every 8). This is an office based role, working from our offices in Upavon, Wiltshire.,

• Answering calls from individuals looking to join the British Army
• Responding to online webchat enquiries
• Accurately updating the internal database
• Escalating any problems or issues that may occur
• Responding to candidate questions regarding various stages in the recruitment process
• Supporting team members as and when required
  
  Previous customer service skills - face to face or over the telephone
• Good IT skills using Microsoft Office Suite
• Adaptable to in house database
• Familiarity with army careers, would be an advantage
• Comfortable working in a team environment as well as independently
• Good communication skills, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Offering a salary of £22,542
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining a large existing team environment
• Excellent training and opportunities to progress
• Free onsite secure parking, onsite canteen and shop facilities