Contact Centre Administrator Maternity Bookings Team

We are seeking a bright and enthusiastic individual to join our maternity administration team to work as a MBT Admin assistant within our Antenatal Outpatients multi-disciplinary team. This role will involve supporting the Maternity Referrals process by registering new patients onto EPIC, booking their appointments and ultrasound scans, in line with national guidance.It will also involve jointly manning the busy Maternity appointments phone tree, taking calls from patients about appointment changes, requests and questions etc., You will also be monitoring/actioning relevant EPIC work queues as required. This role will have a significant and direct impact on our patients experiences and will also involve rescheduling and cancelling clinics when needed and responding to EPIC in-basket and email inbox queries. The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors, and multidisciplinary hospital staff. We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.