Contact Centre Advisor

You'll have a great telephone manner, be able to build a rapport, and adapt your approach to ensure the best outcome for the customer is reached. Successful candidates will be trained to deliver a good knowledge of all service areas, including:

Council Tax
housing
benefits
environmental services

You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer's needs and expectations.

Ensuring that as many enquiries as possible are resolved at the first point of contact and customers are encouraged to access services available to them online.

Collaborating with other teams and your colleagues to make the service work as efficiently as possible to provide the best possible outcome to the customer.

Working across various computer systems and applications will be required; therefore, good computer literacy and keyboard skills will be essential.

We are looking for flexible individuals able to cross skill across several services.

Previous customer service experience is desirable, preferably in a busy contact centre environment.

A basic disclosure check with the Disclosure and Barring Service (DBS) is required for this post., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The council is an excellent employer with rewarding conditions of service, which include generous leave entitlement and sick pay, flexible and agile working, progressive Human Resources policies, access to the local government pension scheme, discounted leisure membership and car parking.