Contact Centre Advisors

We're looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/Maidstone teams, supporting the continued success and growth of our Customer Contact Centre.

Working in our fast-paced Contact Centre you'll be the first point of contact for our customers, where calls can be demanding and challenging at times.

Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you'll provide a high quality inbound and outbound service through our traditional telephony, email systems as well as our emerging multi-channel platforms.

You'll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You'll be a natural people person with a 'can do' attitude who thrives on performance and positive results and who is adaptable and willing to learn.

Location: You'll be based from either our Croydon or Maidstone offices. You will work full time from the office for the first 8 weeks, whilst in training and academy. You will then be able to enjoy a blend of working from home and in the office in line with business needs.

Training: Please note successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Croydon or Maidstone (depending on which location you apply for). The start date will be either 16th December or 6th January (we will confirm this prior to interview). You will be required to attend on a full-time basis; Monday to Friday, with no annual leave during this time.

Interviews will be held at our Croydon office on Wednesday 27th November and our Maidstone office 28th November. This will include a telephone role play and IT assessment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.