Contact Centre Agent

BMW Group, Warrington

Contact Centre Agent

Salary not available. View on company website.

BMW Group, Warrington

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 6 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: dc86c878960d4e8ebd30a2841a283170

Full Job Description

  • To deal with on a daily basis all inbound service calls for the group's service centres in relation to service booking and other service-related items.
  • To make outbound calls in relation to promotions, seasonal campaigns, service follow-up work and other service-related items.
  • To maximise the revenue of the Group service departments through the upsell of products and services as well as the handling of customer objections., We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
  • Family-run business and friendly culture.
  • Specialist training with BMW UK.
  • BMW accreditation.
  • Ongoing development and achievable career path.
  • State of the art facility and working environment.
  • Life Assurance Scheme.

    Previous experience in a similar role working for a prestige brand.
  • Excellent customer service skills.
  • Reliable and focussed.
  • Ability to work well under pressure and to tight deadlines.
  • Ability to work within a team environment.
  • Excellent attention to detail.
  • Proven track record in telesales.
  • Ability to use own initiative.
  • Experience communicating with Senior Management.
  • Technician Background (Desirable but not essential).
  • Service Advisor Background (Desirable but not essential).
  • Ability to work weekends.