Contact Centre Agent

As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. 

Here’s a taste of what you’ll be doing 

• Provide exceptional customer service over the phone and via email 

• Support customers with everything from billing to meter exchanges, making our customers happy with every interaction 

• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions 

• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back 

Are we the perfect match? 

Here’s what we need from you 

• Passionate about delivering an exceptional customer experience 

• Resilient and excited to tackle complex problems 

• Great communicator with strong English skills (written and verbal) 

• A team player who thrives in a fast-paced environment 

• Confident in making decisions and embracing change 

It would be great if you had 

• Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training) 

• A proactive mindset and a passion for making a difference 

Be a part of the energy revolution! E.ON Next is at the forefront of innovation, using cutting-edge technology to create a simpler, greener energy experience. Join our team and help us shape the future of energy.  

Here’s what else you need to know

• This role may close earlier due to high application volumes. 

• The starting salary for this role is £24,196. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,010) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651.  

• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. 

• Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave. 

• And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday. 

Please note: 

• DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system. 

• Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week). 

IMPORTANT INFORMATION 

If you are invited to a Discovery Day, it will take place at our Bolton hub. Should your application be successful, the initial 8 week training will also be conducted at our Bolton hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days, of the 8 weeks training. The start date for this role is 10 February 2025. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave. 

A place to be you 

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.