Contact Centre Call Advisor

On a typical day, you will liaise with customers over the telephone, assisting them in identifying the right solution to manage their account. You'll handle calls across different debt types, scenarios and sectors, including financial services, energy, parking, and telecommunications. You'll be at the heart of our customer experience, so you'll need to have great people skills and a natural flair for helping to find the right solution.

Do you have a genuine desire for good customer service and want to make a difference by helping customers with their debt?, We're not just a workplace; we're a community. As a GOLD Investors in People organisation, we value your growth and development. Our accredited L&D training programme supports you at every stage of your career with us. We offer job stability and room for professional growth. And let's not forget our incredible package of financial rewards and benefits!

You don't need to have any telephone-based experience. We are one of the most diverse employers in Leeds, and we welcome applicants of all ages and backgrounds. All you need to have is a passion for good customer service, great communication skills, and a willingness to put effort into learning our BW Way.

Training

We understand that everyone learns differently, so we support you with that. Each day's training is varied, with some group learning, side by side time with experienced agents, as well as classroom-based sessions, with each day ending with a check-in on how the day went. We have dedicated Coaching Champions with you every step of the way throughout your three-months in our training academy.

When you're ready to join your team, you will be confident, knowledgeable, and be ready to earn your BW Quality Assurance Bonus. You will also be able to top up your earnings by taking advantage of overtime incentives.

Join us

Joining us is simple. All you need is to be able to commit to our training program and be an excellent communicator. If you're ready to learn and grow, we're ready to welcome you to our team.

Competitive salary: Work 30 hours for a starting salary of £19,700, with a £500 increase every six months based on performance.

Bonus opportunities: Earn from day one with our dedicated New Starter Incentive Bonus of up to £150 per month based on your performance and commitment to training. Beyond your training period, you can earn up to £275 per month through our BW Quality Assurance Bonus.

Additional earnings: Overtime opportunities, progression into coaching roles, and a monthly cash equivalent benefit, Reward Beans, are available to top up your income even further.

Your working week:

Hours: 30 hours a week, 6 hours a day, Monday to Friday. You'll also need to work 1 in 4 Saturdays from 9am-3pm, paid at an overtime rate. Additional overtime opportunities are available.

Shifts: During your initial training period, you'll work 9am-3pm. After this, you can expect a mix of 9am-3pm, 10am-4pm and 12pm-6pm shifts, with an equal balance of morning and afternoon shifts.

Rewarding your commitment and success

Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:

Lifestyle Rewards

30 hour working week
Free City Centre Parking
22 days Annual Leave + Bank Holidays and additional Paid Leave for your Birthday
Plus, you always get Christmas Eve and New Years Eve paid leave (when falling on a working day)
Flexible Holidays some can be used hourly
Holiday Exchange - buy / sell holiday
Extra holiday for length of service - 1 extra day after 2, 3, and 4 years
BW Bravo - financial reward and recognition for memorable moments throughout Your BW Journey, including length of service milestones and key life events
Managers Cheer - monthly financial reward and recognition for going above and beyond in your role
Enhanced Maternity / Paternity / Adoption Pay
Business-casual dress code

Financial Rewards

Be Here @ BW a monthly tier-based credit of Reward Beans to spend via your BW My Staff Shop reward account, offering discounts on everything from retail to travel. This benefit increases each quarter based on attendance and punctuality.
Death in Service Benefit - 5 times annual salary
Income Protection 75% of your salary paid for up to 2 years if you are unable to work (subject to criteria being met)
My Staff Shop - a wide range of discounts and savings at UK retailers
Travel Support - free parking, bus discounts, cycling facilities
Leeds Credit Union Christmas Savings Scheme
Contributory Pension Scheme

Personal Growth Rewards

Learning & Development Allowance - paid time to learn in work
Professional Qualifications - financial and study support

Health Rewards

Free Gym Membership
GP On Site access to a specialist prescribing GP who comes on site every fortnight
Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs
GP Anytime - access to 24/7 prescribing GP for you and your family
Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions
Early intervention support for colleagues who are experiencing health issues in order to support them staying in or retuning to work, provided by MetLifes expert team of registered Nurses, Physiotherapists, Occupational Therapists and other clinical specialists

Engagement Rewards

BW Team Events - bowling, laser quest, bingo, axe throwing and pub quiz, casino nights to name just a few!
Regular charity fundraising including fun games, food, raffles, auctions and more

At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exciting culture. Come join us and share in our success!