Contact Centre Operator

You'll work closely with a small team under the guidance of the Operations Team Leader providing direct communication with customers via telephone and email to provide unparalleled support and service., Hours: 37.5 hours per week, Monday to Friday, 12:00 to 20:00, including bank/public holidays, and cover for absences as needed.

As a Contact Centre Operator, your responsibilities will include:

• Responding promptly to system alerts and alarms.


• Managing customer theft notifications and documenting vehicle thefts efficiently.


• Actioning commissioning and performing health check reports.


• Adhering to Alarm and Call Handling Service Level Agreements (SLAs).


• Undertaking various administrative tasks as necessary.
  
  You could be a university graduate, a college leaver, or someone who is experienced in providing excellent telephone-based customer service. You bring your customer service skills, and we'll train you on our systems and processes!, You'll be based within commuting distance to our office in Kents Hill, Milton Keynes and have full rights to work in the UK.


To excel in this role, you will require:

• Proficient computer skills and the aptitude to master new software quickly.


• Eager to learn, develop, and adopt new skills and methods.


• Exceptional customer service expertise with a confident and effective approach to telephone communication.


• Strong focus and prioritization skills, particularly in high-stress situations.


• A high level of attention to detail, particularly with literacy and numeracy.


• Be highly motivated, reliable and have a flexible approach.


Desirable attributes include:

• Previous experience in an Operations Centre/Control Room/Call Centre


• Solid geographical knowledge.
  
  Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights.


Are you ready to accelerate your career with a company at the forefront of vehicle security since 1999?, With over 325,000 subscribers, we are accelerating, supporting and complementing the world of connected technology in the V2X space with our global integration, service, and technological expertise.

We provide SVT, eCall and bCall services throughout UK, Europe, USA, Canada, Mexico, Australia and New Zealand., Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com .