Contact Centre Team Leader

Key Responsibilities: As the Contact Centre Team Leader, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include:

• Leading and motivating a team of call centre agents.
• Setting performance targets and KPIs for the team.
• Conducting regular coaching and training sessions to enhance team skills.
• Implementing effective communication strategies to foster a positive team culture.
• Analysing performance data to identify areas for improvement and implementing corrective measures.
• Collaborating with other departments to streamline processes and enhance overall customer experience.
  
  Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you., Proven experience in a contact centre environment, with at least 2 years in a managerial role.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to drive continuous improvement.
• Familiarity with call centre technologies and tools.
  
  About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team.
  
  Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month
• 31 days holiday, increasing to 33 days after 2 year's service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• A generously discounted staff purchase scheme
• Break out games room
• Opportunity for professional development and advancement