Contact Handler

Make the difference when it truly matters! Being a Contact Handler means you are the first point of call for our communities when they need us the most. You'll be part of a dedicated team, dealing with emergency situations, identifying, and assessing risk, protecting the vulnerable and preventing harm. Your adaptability, compassion and calm approach will be vital. Working side by side with police officers and staff, you will ensure all 999/101 emergency and non-emergency calls are handled quickly, professionally, and calmly. You'll be handling a diverse range of calls, often complex from missing person reports, road traffic incident and crimes unfolding in real time. You'll be the first point of contact for individuals at their most vulnerable, ensuring you're listening and accurately recording every part of the call. The Shifts

• 24 hour, 7 days a week shift pattern
• Rotating shifts of 4 days on and 4 days off including evenings, nights, and weekends
• Typical shifts within the pattern are 07:00 - 19:00 or 19:00 to 07:00
  
  Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application.
  
  To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.
  
  Starting on £26,106 during training (approx. 11-13 weeks)
• Rising to around £33,718 including shift allowance and weekend working
• Top scale for the role is around £38,103
So if you're an excellent communicator, have the ability to stay calm, extract information accurately, problem solve, have fast and precise keyboard skills and want to help people when they need us the most this is the job for you! What's in it for you? At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefits that are available to all our staff and officers. What's next…