Contact Management Centre Officer

Contract: Full-time and permanent. On successful appointment into this role, you will be able to submit a flexible working request to start after the training period. However, there is no guarantee that your request will be approved (in these cases, we will endeavour to find a solution which works for all parties). Please note that you will be required to work the full-time standard shifts during the training period which will be approximately 12 weeks. Closing Date: Sunday 20th October 2024 at 23:59. Please note that if your application is successful, the earliest you will start in role is April 2025, however, we cannot guarantee an April start date. About the role: - As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public. You will need to apply an investigative mind set to; - Complete detailed crime reports, ensuring all lines of enquiry are considered; -
Risk assess each call and decide on the best course of action; - Create incidents for deployment by the Police Control Room; - Handle a wide variety of enquiries from telephone and online contact; and - Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.

There are no essential education requirements for this role but it is desirable that candidates are educated to QCF Level 2 or higher in Maths and English. - Candidates should have good customer service, communication and typing/IT skills. - You must be 18 years or older to apply for this role and appointment will be subject to satisfactory clearance of pre-employment checks. - At interview, we will assess your experience and skills against the following competencies (reading the below links will assist you in your interview).

Salary: The starting total salary for this role is £33,000. This is made up of a basic salary of £24,921 and shift and weekend allowances of 20%. On completion of initial training and becoming an independent Call Handler (expected to be at around the 12-week point), the basic salary for this role will increase to £27,789, giving a total salary of £37,000. - Competitive pension scheme; - Generous annual leave allowance; - Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; - Excellent wellbeing support; - Gym facilities at a number of our buildings; and - Fantastic career progression including development and secondment opportunities.