Contact Team Member

Your role is at the core of our mission's success within the IMDS OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise. Your commitment to delivering exceptional service to our customers is pivotal. Additionally, you'll assist in driving social media campaigns that can generate more appointments for our customers. Here are some of the activities you will be involved with…

• Serve as a primary point of contact for our customers, scheduling metering appointments, and gaining valuable insights into their concerns. These insights will be crucial for refining our services.
• Maintain up-to-date systems and databases, providing valuable analysis to various stakeholders to aid in performance management reviews, ensuring we meet our service level agreements (SLAs).
• Assist in the scheduling and planning of work activities, helping us efficiently serve our customers.
  
  Exceptional customer service skills, especially over the phone, and proficiency in IT is a must. Ideally, you have expertise in SAP and Genesys, which are the primary methods for booking and customer interactions.
Outstanding communication skills, both written and verbal, to effectively support our customers along with familiarity with other customer communication channels, such as social media, self-service, and email, is a plus.

We have an opportunity for you to join our exciting alliance with Clancy, Kier and Anglian Water, for a Contact Team Member, you will be playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment., Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.