Content Designer II

We're looking for a motivated Content Strategist to help us envision and deliver delightful customer experiences. We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.
What you'll do:
Apply holistic, customer-focused approaches to drive the content strategy in your product area.
Use human-centred design methods to design, craft, and test content solutions that address real customer challenges.
Orchestrate a clear and compelling voice and tone - even if you don't own all the content - across complex product areas.
Design content solutions to improve systems, overcome technical constraints, and reduce content debt.
Apply UI frameworks, modularity, localisation, reuse, and related concepts to design content solutions that scale.
Use both qualitative and quantitative insights and business analytics to drive content insights & solutions, and partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
Who you are

You have a Bachelor's degree or equivalent, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modelling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.)
You are able to audit, analyse, structure, create, and present content independently using established frameworks. And you understand human-centred design (HCD) practices.
You are thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
You have Increased focus on content problems across systems and product areas.
You possess strong skills in facilitation, presentation, and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.
You have a portfolio of work that demonstrates your skills. We're especially interested in seeing examples of work you've done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it's a definite plus!
Accommodation requests

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Introduction to the Team
Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.
At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travellers, partners, and agents., We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com , and Expedia Cruises . © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia