Continuous Improvement Senior Manager, HR Operations

The Continuous Improvement Senior Manager, HR Operations, will play a critical role in partnering with the business and HR leaders to enhance the HR solutions in place to enable an exceptional employee experience, manage requirements and competing priorities in a high growth environment and continuously enhance the experience offered based on global HR trends and business goals. The Continuous Improvement Senior Manager, HR Operations, is a key stakeholder manager for HR Operations and is accountable for the success of global HR processes and solutions across all areas including end-to-end process, HR systems and technical functionality, analytics, resource and operating model requirements and user experience. This role is focused on identifying, facilitating cross-functional agreement on and coordinating the delivery of the end-to-end solutions across all areas of HR, including Core HR, Absence, Recruitment & Onboarding, Compensation, Talent, Performance and Learning. Responsibilities:

• A key ambassador and communicator of the vision and benefits of the Flutter global HR ecosystem, including the continued onboarding of Flutter brands and design and adoption of the ecosystem to support an exceptional user experience
• Effectively lead the Continuous Improvement team and contribute to the wider Change & Transformation team to help deliver a collective and joined-up approach to enhance the business and user experience of Flutter global design and working with HR Operations
• Seen as an inspirational leader in mobilising projects, aligning operational delivery with the strategic direction of the HR Operations team and inspiring purpose by connecting team goals to the wider organisational objectives
• Understand the global Flutter HR strategy to design an impactful stakeholder and employee experience to meet demands at a global, divisional and local level
• Play a critical role in all end-to-end design aspects of HR processes, solutions and operating models across all workstreams including the design for Workday and additional enabling technologies or services, reporting to the Head of Design & Experience
• Demonstrate relentless curiosity and a challenger mindset to truly understand and validate stakeholder requirements and motivations, through proactive and meaningful engagement and by clearly communicating design strategies and benefits to stakeholders to obtain their buy-in
• Drive key decisions and alignment across key stakeholder groups including HR Core Services, HR Technology and local HR teams, ensuring that all voices are heard, to reach alignment with programme objectives and global design decisions, whilst also taking decisive action where needed and demonstrating perseverance to see projects through to successful completion
• Anticipate, identify and assess the impact of any potential risks and challenges associated with design decisions from a global HR and business point of view, and implement effective risk mitigation strategies in collaboration with stakeholders
• Keep ahead of growing HR trends and emerging technologies and thought partner with the business and HR community to solve business problems with new and different approaches and help build and enhance the HR experience for Flutter over the next 5+ years
• Manage and develop a team of Continuous Improvement Leads to understand and translate business requirements into innovative, practical and technically feasible design decisions, acting as a point of escalation where needed, acknowledging their achievements and ensuring visibility in recognition
• Oversee the transition of agreed process and knowledge transfer to the HR Core Services team and Process owners, enabling creation of accurate and user-friendly support and training material
• Partner with the Change Management workstream, to identify areas where their support may be required with delivery and to drive the change and comms agenda across all design workstreams
  
  Strong experience in an HR business partnering role, with a minimum of 10 years
• Understanding of global HR disciplines and principles including awareness of global HR technology solutions, with knowledge of best practices and industry trends
• Understanding of HR systems and processes, particularly Workday, desirable
• Strong experience of building, influencing and managing strong relationships and diverse stakeholder groups in an ambiguous, high growth and ever-changing environment whilst retaining the ability to adapt and work at pace
• Able to inspire exceptional trust and credibility with global business and HR leaders
• Excellent listening and questioning skills with ability to truly understand the needs of the business and determine the appropriate solution for stakeholders
• Strong analytical skills with the ability to assess complex situations and propose effective solutions, with a focus on both technical feasibility and stakeholder experience
• Strong experience of managing a team in a dynamic business and through complex transformation projects
• Ability to work under pressure to meet deadlines on multiple projects or tasks concurrently
• Experience of working in a federated organisation
• Desire to change the game
  
  Flutter is the world's leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to leverage our significant scale and our challenger mindset to change our industry for the better. By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for all our stakeholders. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan. Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet.On May 31 2024 Flutter moved its primary listing to the New York Stock Exchange. With a greater proportion of our future
profits expected to be generated in the US, and given FanDuel's position in that market, we believe a US primary listing is the natural home for the Group. Flutter has undertaken a major initiative to transform HR through the end-to-end design and implementation of a future state HR experience, which involves a redesign of the operating model and implementing a range of HR systems such as Workday, Beamery and Peakon, to deliver a digitally enabled HR function and workplace. This initiative allows for dynamic decision making, global streamlined and automated processes, a digital mindset, all while providing the right structure and tools to manage people and business growth. As Flutter continues to expand across the globe, further support will be required to onboard new brands to the global HR ecosystem and to continuously refine and enhance the functionality and processes built today.