Continuous Improvement Support - Apprentice

We are passionate about learning and our Apprenticeship Programmes are a great way to start your career as a Business Analyst, whether you have just completed your studies at school or looking for a change in career direction we'd love to hear from you. What our 2 year programme involves: This apprenticeship will focus on the role of a Continuous Improvement Analyst, a highly sought-after position within the modern-day business landscape. As a key colleague within our Operational Excellence department you will help to support and deliver real business value, this will be achieved by; mapping, checking, analysing and validating our existing procedures. Gathering Data from operational colleagues and completing time and motion studies to enable the Continuous Improvement Analysts to process their review projects and see real life change in progress as a direct result of your work. We know that's a lot to take in! We'll be with you and support you every step of the way. Initially you'll pair with the highly skilled and experienced Analysts already established within your team as you get up-to-speed. Eventually you will start to take on smaller projects on your own, always with the support of your peers to help you learn and develop your skills. All in all you will gain a well-rounded experience throughout the 2 year programme to enable you to kick start your career as an Improvement Analyst. All we need from you is passion and enthusiasm to learn with the resilience to succeed! We will support you professionally while giving hands on work experience in a forward thinking Agile change environment that centres around Design Thinking; putting the customer at the heart of everything we do. This is supplemented with a professional study programme to achieve a Level 4 Apprenticeship which is the equivalent to Level 4 NVQs, BTECs and Foundation Degrees. The learning part: Our programmes are structured to help you unlock your potential and you'll receive full support for your studies, including 20% of your time on 'off the job' learning. Throughout the qualification you will attend training, have mentor visits, build a portfolio of evidence and complete an end-point assessment. Throughout the qualification and apprenticeship you will focus on specialised areas of work and learn more about:

• Mapping processes using ARIS to industry standard BPMN 2.0, this will enable the business to better understand their processes and to support the development of learning
• Checking and validating procedures to ensure that they consistently hit the same standard and to enable the business to be compliant with policy
• Listening to phone calls and complaints to enable research to understand the voice of the customer
• Gathering data from operational colleagues by completing time and motion studies, this will enable the Continuous Improvement Analyst in their process review project
• Supporting the continuous improvement analyst in running workshops by taking notes and actions
• Supporting the running of the VWFS idea scheme.
  
  We have an exciting opportunity for a new apprentice to join our business. This is a Level 4 Business Analyst opportunity specialising within Continuous Improvement Support. To apply for this role you will need to be 18 or older, computer literate, customer focused and we can teach you the rest!, Someone with an appetite to learn and develop
• Interest and passion for Business Analysis
• Excellent written and verbal communication skills
• The ability to manage your time effectively and work in a fast paced environment
• Attention to detail is key!
• The ability to interact with a range of colleagues and work in a team collaboratively
• 3 A Levels or BTEC equivalent
• GCSE grade C/level 4 or above in both English and Maths
  
  Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. You might imagine you'll need a finance degree and a wardrobe full of grey suits to work at VWFS. Not true. We're smart casual in the office, informal in how we work together and we are looking for people starting out or changing their careers with diverse skills, backgrounds and ideas to join us.
  
  Salary of £16,000 per annum with an increase to £18,000 in your 2nd year
• A discounted loan car scheme in year 2, discretionary bonus and Company Pension Scheme
• Earn whilst you learn and receive a Level 4 apprenticeship after the 2 years
• Support through our Mentoring scheme where you will be buddied up with one of our previous Apprentices
• A fun and sociable workplace to learn and grow.
• Participate in Lifeskills workshops, designed specifically for our Apprentices