Contract Lead

Responsible for managing key client contracts as a single point of contact, including responsibility for financial performance and will have total ownership of customer satisfaction and monitoring of CSAT measurements and driving subsequent findings, always an ambassador in the Ipsum Way and Ipsum Values. The Lead will look to develop sales opportunities, identifying remedial works, maintenance pull through works, project work and cross selling between Ipsum business units. The Lead will also be responsible for ensuring client retention, this shall include pricing for contract renewals to the appropriate price/margin, ensuring we receive renewed contracts and identify areas of contract scope growth.

The Contract Lead will develop internal interfacing, working with Planning, Operations and Sales, ensuring efficient and consistent client interface with clear communication lines. This shall also include management of subcontractors and suppliers, ensuring they work in accordance with the Ipsum Way and Ipsum Values.

Responsible for ensuring works are planned in a professional and efficient manner, and in compliance with Health and Safety legalisations. Should always identify potential issues before they become an issue, ensuring appropriate control measures are implemented - always keeping clients involved.

Your New Role

Managing Key Client and Key Contracts, as a single point of contact and focal point, streamlining communications and ensuring a consistent Ipsum approach.
Responsible for contract financial performance, ensuring all prices and margins are consistent, monitored and controlled.
Complete ownership of customer satisfaction and for client retention.
Monitoring of CSAT measurement, reviewing findings and implementing actions from CSAT findings.
Identify sales opportunities through site visits, reviewing of maintenance & inspection reports and clients width of wallet for Opex and Capex plans.
Responsible for the efficient delivery of existing contracts to ensure client satisfaction and sound commercial performance.
Responsible for pricing of maintenance renewal contracts, and for pricing remedial and pull through works resulting from maintenance contracts.
The Contract Lead will be an Ipsum focal point, working with Ipsum Operations, Planners, Projects, Sales, Finance & Commercial - ensuring a smooth and consistent approach and communications with clients.
To ensure works under your control are carried out in a professional and courteous manner and liaise with customers to meet their requirements in full.
Working with Planning and Projects teams to ensure works are scheduled efficiently, with adequate and competent resources, and that all reports are issued in a timely manner.
Working with specialist subcontractors ensuring they perform to Ipsum standards and follow the Ipsum Way.
Identify and define requirements, scope, and objectives and ensure that if work is to evolve, we adhere to client requirements.
Ensuring tasks are planned and completed within clients target response SLA (whilst also being aware of the balance between achievement and cost implications).
Ensure appropriate resource and functional coverage is always maintained to suit the demands of the business and client.
Ensure that all Ipsum activities comply with statutory legal requirements.
To attend meetings as and when necessary to ensure customer satisfaction, client relationship management, scope and tender definition, and Ipsum business development and sales pipeline.
Attendance may be required to attend weekly planning meetings with the operational management team to highlight and discuss any planning issues. Looking at the plan for the week/month ahead reviewing engineers' workload to keep non-productive time to a minimum.

HNC / NVQ in a Business / Electrical discipline desirable.
Experience of operating in a commercial, multi-divisional organisation.
Good financial and commercial acumen.
Detailed understanding of current HV/ LV electrical installation techniques.
Good knowledge of HV & LV switchgear, transformers and power assets in Electrical Distribution networks would be desirable.
Solid and up to date knowledge of statutory requirements and legislation.
Good knowledge of Health and Safety practice and Risk Assessment.
Previous experience working in the High Voltage industry desirable.