Contract Manager

v Employee to perform all Management duties in line with Rhenus Values.

v Organise and take responsibility of all the warehouse three operations.

v Take responsibility that all Standard Operating Procedures and operating practices are fit for purpose and adhered to.

v Ensure all SSOW, Health and Safety and Quality policies are adhered to.

v Champion partnership culture across key clients.

v Responsibilities of this role include but are not limited to:

· Management and control of all operational activity, resources and equipment

· Communicate daily and weekly with the management team

· Ensure training matrix is fully understood and utilised, creating a cross client multi skilled staff base

· Control agency usage and quality using a baseline for staff previously inducted into the Rhenus site and expectations

· Deliver customer satisfaction and service excellence

· Ensure site security measures are maximised with strict controls on pedestrian and driver access

· Escalate customer/contract challenges to allow support through colleagues and managers

· Liaise directly with the Logistics Contract Manager ensuring expected service is understood, briefed and delivered

· Control cost to operate and understand the catalyst for fluctuations in contract volumes spikes to overall expenditure

· Create shift briefs and daily operational plans both for cascading down and reporting upwards within senior reports

· Maintain and improve housekeeping standards

· Understand individual customer challenges and ensure solutions are briefed and results monitored

· Develop staff under the continuous improvement strategy delivery a full succession plan throughout the operatives, team leaders and supervisors

· Monitor and review staff retention working with HR to ensure understanding of staff turnover for reasoning and method for increasing retention

· Review, analyse and recover operational errors both internally and externally thus improving SLAs

· Support Logistics Operations Manager in the target 5% cost reduction initiatives in line with HEW contract recording opportunity and actions taken

· Fully responsible for the H&S of the warehouse in which is under your management

v Your main contacts will include:

Director

Warehouse Operations Manager

Transport Manager

Quality Manager

External Customers

Suppliers