Contract Officer - Contract Compliance Team

The role of Contract Officer is part of the Contract Compliance Team and is responsible for ensuring Adult Social Care providers meet Thurrock Council's contractual standards.
This role manages the performance of individual contracts for Adult Social Care providers, including undertaking contract compliance visits feeding back to providers, commissioners and operational staff and to develop actions plans where required and monitor those action plans; to assist providers in improving the quality of the service they provide through any identified shortfalls in services.
To visit the service users in their homes, or in residential homes, to monitor the quality of care being delivered, this includes undertaking service user satisfaction questionnaires and evaluations of the adequacy of the care package.
To produce detailed monitoring reports using various IT systems.
To investigate and help resolve complaints, regarding commissioned services, from both Adult Social Care providers and service users.
You will work alongside colleagues within Thurrock Council, along with internal and external providers of Adult Social Care services.
You will become part of pro-active, fast-paced team, where we provide the opportunity for you to grow and develop.
If you have experience of working in a fast-paced environment, have a high standard of written & verbal communication skills, is IT literate and works well under pressure, we would like to hear from you.
For an informal discussion please contact either Louise Brosnan or Liam Doyle or call on .
A Disclosure and Barring Service (DBS) check at an Enhanced level is required for this role.
Advert Closing Date
- Redeployment Only: 5th December 2024
- Internal & External: 22nd December 2024