Contract Operations Manager

Pay Rate: £38,000 - £40,000 depending on experience Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday 37.5 hours per week Location: Maidstone - ME20 7PX DHL, an award-winning leading supply chain business is seeking a Contracts Operation Manager to play a vital role coordinating our daily warehouse and distribution requirements. WHAT DOES THE ROLE ENTAIL?

• To take operational leadership and budget responsibility for managing a safe and efficient operation to help achieve operational standards and the customer(s).
• To enable and establish the new standards of operation.
• Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
• Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs.
• Identify and propose opportunities to grow the business with existing customers
• Support development of customer joint business plan and ensure execution of plan
• Control your operational processes (inbound, picking, outbound, etc), fulfilling service level
• Leads the operation succession plan and talent agenda
• Ensure direct reports appraise their team members and approve the performance ratings of the reviews, ensuring overall consistency across the site
WHAT WE NEED FROM YOU
• Experience of retail, wholesale & Ecomm highly desirable
• Operations experience managing a team
• Customer facing experience is an advantage
• Excellent communication skills
• Ability to manage customer relationship
WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• On site offers free parking & canteen provisions
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing


• Experience of retail, wholesale & Ecomm highly desirable
• Operations experience managing a team
• Customer facing experience is an advantage
• Excellent communication skills
• Ability to manage customer relationship
  
  DHL, an award-winning leading supply chain business is seeking a Contracts Operation Manager to play a vital role coordinating our daily warehouse and distribution requirements.
  
  As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• On site offers free parking & canteen provisions
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing