Contract Support

To provide exceptional customer service and a comprehensive operational, financial and administrative service through managing contract support tasks on contract. It is key that the Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business. The Contract Support will be expected to manage all aspects of the contract financial and administrative process, to have a competent knowledge centre specialising in all system and process flow within the company. Your responsibilities will be to carry out efficient running of the financial and administrative systems and associated functions, supporting the Management Team to ensure all Contract Support tasks are completed to a good standard, within target and deadlines set and ensuring Contract Scope is met and exceeded.,

• Ensure contractual commitments are met and exceeded
• Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs)
• Best Practice for all Contract Support tasks
• Support to the Management Team on all Financial and administrative functions
• First point of contact for all Contract financial and administrative issues
• Contract Team guidance, advice and support where required to deliver best practice
• Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team
• Ability to prioritise tasks and deputise were required to the wider team
• Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded
• Financial Reporting housekeeping and data cleanse
• Administrative Reporting housekeeping and data cleanse
• Reduction of aged WIP, OPOs, Invoice Pool and Debt, driving excellence Customer Service to internal and external Customers, Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs
• Assist management team with monthly Customer Report
• Review Subcontractor performance and feedback through appropriate systems 'MySupplier' and 'ValueTrack'
• General Contract Management support for the Lead Contract Support and Account Manager
Purchasing and Finance
• Ensure integrity of financial transactions for contract
• Completion and management of Financial weekly reporting (Invoice Pool, Open Purchase Orders, Paid and Unpaid WIP, Debt, Overtime and Expenses), presenting to the Account and Business Unit weekly
• Create / raise Extra Works jobs on CBRE inhouse system 'Webquote' with accuracy and in a timely manner
• Management of monthly chargeable Consumable Tracker, raising consumable Purchase Orders in a timely manner
• Raising non-chargeable Purchase Orders
• Management of non-chargeable spend weekly
• Daily review and process of Subcontractor and Supplier invoices, managing disputes within 30-day SLA
• Annual Contract renewal assistance with Contract Manager
• Client Debt management, ensuring disputes are resolved within 30-day SLA
• Raise Extra Work sales invoices in line with company deadlines at the correct margin
• Month end reporting review and completion (EW Margin, Overtime and Expenses, Labour Allocation)
Success Measures Achievement of Business Unit / Contract KPIs in line with business requirements.

This is a key appointment within the Contract and will require the individual to be a strong analytical individual with a can-do attitude that drives results and have a clear understanding of all financial and administrative procedures relevant to the Contract Support function. Your responsibilities must have the ability to communicate, and problem solve on all aspects associated with the financial and administrative function, always ensuring compliance with Company processes, procedures, and Contract Scope., Essential
• Word - Intermediate
• Excel - Intermediate (inclusive of Formulas, Pivot tables)
• PowerPoint - Intermediate (inclusive of creating presentations, presenting)
• Outlook - Intermediate (inclusive of own task diary management, scheduling)
• Customer Service Experience
• Purchasing and Finance Experience, Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to 'A' level (or equivalent)
Skills
• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a matrix environment.
• Organised and open to new ways of working to challenge inefficiencies
Knowledge
• Thorough understanding of business and customer-facing environments.
• Understands the requirements of operating in a contract environment.
Experience
• Previous experience of a service industry role
• Been a part of a high-performing team.
Aptitude
• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Calm manner, able to work under pressure and with changing demands and priorities
Core Competencies
• Customer Service
• Communication
• Integrity
• Attention to Detail
  
  CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.