Contract Support Administrator

Landscape Services are looking for a highly organised individual to focus on delivering administrative support for one of their major contracts, collaborating closely with operational teams to uphold high standards. In this position, you will be responsible for managing back-office tasks to ensure smooth, independent processes for the customer, including minute-taking and tracking key activities, contributing to the seamless execution of the contract. To thrive in this role, you should be comfortable in a fast-paced environment, highly organised, and detail-oriented, with the ability to ensure adherence to business procedures. What You'll Achieve: As Contract Support Administrator you will:

• Respond to enquiries via telephone and email, passing information on appropriately and ensuring that support is provided along with an excellent standard of customer service both internally and externally
• Make sure that all documentations are up-to-date and are reviewed annually with the Contracts Manager
• Ensure that all third-party facilities management service tickets for callouts are correctly recorded on our service management system and appropriately updated once works are completed
• Update our CRM system with key information on contract activity, ensuring it is always up-to-date
• Attend and minute contractor meetings, and distribute minutes for sign off along with the agreed reports
• Timely and effectively process purchase orders, ensuring accuracy of records and best value is achieved
• Ensure that all quotations are produced in a professional and timely manner and records are updated
• Guarantee that operational records and documents are stored and used effectively, specifically with reference to health and safety, machinery and equipment, vehicles and contracts
  
  Strong administration experience, previous experience of contracts administration would be beneficial but is not essential
• Experienced in providing outstanding customers service in a busy commercial environment
• Excellent communication skills, both verbal and written with a customer focused approach
• Computer literate with a good working knowledge of Microsoft Office packages, particularly Microsoft Excel
• Attention to detail with particular focus on reporting, quality of accurate information and ability to proofread documents before submission
  
  CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG., About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. About Landscape Services Landscape Services is a specialist provider of outdoor maintenance and management services, particularly around grounds maintenance, arboriculture, horticulture and landscaping projects. They use their 80+ years of public and private sector expertise to deliver valuable, safe and assured results for our customers, developing adaptable solutions in line with our core values, and theirs, whilst simultaneously helping to sustain our natural environment.


• An additional day off for your birthday to celebrate as you wish
• Access to a generous discount scheme, including retail and gym memberships
• Life assurance coverage
• Health cash plan initiative
• Companywide events