Contract Support Officer

The post holder is responsible for providing a range of admin support, enabling the Hard FM Team to manage and deliver the Hard FM contracts. To maintain and upload accurate and relevant documentation to multiple Hard FM related systems.

The post holder will provide admin finance support to the Hard FM team, ensuring transactions are completed in a timely manner.

To help manage and administer the reporting requirements of the Computer Aided Facilities Management (CAFM) system, including KPIs, PPM schedules and maintenance tasks.

The post holder should have a good understanding of estates maintenance and operational services, ideally in a diverse healthcare estate portfolio. The post holder should demonstrate excellent communication and organisational skills, as well as an ability to deliver high standard of work to deadlines.

The post holder is expected to become the CAFM system administrator and develop an extensive hands-on knowledge of the system, its configuration and functionality.

The post holder will need to work independently within the team structure, to ensure that quality standards, policies, procedures and guidelines and statutory and mandatory requirements pertaining to Hard FM services are met.

QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2018, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.

Main Duties:
Providing support to internal / external clients and answer calls and emails in a professional and timely manner.
To be the first point of contact for the escalation of Hard FM queries, including but not limited to; invoicing/payment queries, PPMS and outstanding jobs.
Working closely with zone leads and management, ensuring accurate processing of quotations and purchase orders, escalating issues where necessary.
Supporting the Hard FM Team to manage the supply chain, raise and assign work orders to the relevant internal resources and external contractors.
Distributing monthly PPM schedules to relevant external contractors and internal resources and providing back office support where required.
Escalating issues relating to PPMs, KPIs and reactive jobs to the relevant Hard FM Team member.
Running monthly reports and compiling the data for the Hard FM Team, including but not limited to; finance, KPI’s, PPM/Reactive, Statutory and Mandatory Compliance and Helpdesk Performance.
Ensuring documentation is maintained and readily available across multiple platforms, including but not limited to; CAFM, SBS and SharePoint.
Be a key contact for the CAFM System, including PPM records, reactive jobs and reporting.
Ability to provide support and training where required on system such as CAFM and SBS.
Provide admin support for key meetings, including scheduling of meetings and minute taking.
Ability to work independently, with minimal supervision whilst being ready, willing and able to support team.

Promote and maintain company culture and values

Strategy and Service Development