Contracts Administrator

We have an exciting opportunity for an Contracts Administrator to join our team in APT Skidata. This is an important role, where you will be providing a timely, and effective administrative support to the operations team. It is a multi-faceted role, requiring teamwork, collaboration, and adaptability to ensure that the needs of internal stakeholders and customers are met. Please not this is an office based role at our office in Hemel Hempstead.,

• Creation of new support and maintenance proposals and administration of contracts within Astea
• Prepare and send contract renewal quotations monthly, 90 days in advance of expiry
• proactive and timely communication with existing and new clients
• Update Astea contracts database with contact, financial and service level changes
• Update new management companies, linking them to relevant sites in Astea
• Manage and audit contract costs (licenses and other services)
• Provide contract revenue and profitability forecasts monthly
• Monitor and report SLA performance to the management team
• Manage and process contract costs to enable a three-way match by accounts
• Responding to contract queries from customers and internal departments
• Ensure accurate and meaningful reports are supplied at agreed intervals (weekly, monthly) Including active and quoted contract revenue data
• Resolving contract complaints, requesting credit notes/reissuing invoices as necessary
• Improve operational processes and activities to maximize operational efficiency
• Reconcile operations staff timesheets and overtime reports
• Liaising with compliance and Accounts to set up new vendors
  
  Previous experience of working in an Operational/contracts environment
• Be highly numerate with a sound understand of financial data and reporting
• Be organised and detail oriented
• A confident and well organised individual who can multi-task, prioritising tasks according to business needs
• Be an intermediate or advanced knowledge of MS software, particularly word and Excel
• Be a team player with a friendly and helpful disposition, We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Please note that Apt Skidata are unable to provide UK Visa Sponsorship.
  
  As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
• 37.5 hours per week
• 25 days holiday with bank holidays in addition
• Your Birthday off
• Employer pension contributions
• Employee Assistance Programme
• Life assurance