Contracts Assistant (5 month secondment)

We are recruiting for a Contract Assistant in the Switches and Crossings (S&C) Maintenance team is to manage the end-to-end process of customer orders received through our internal system NROL. This requires allocating orders to suppliers based on capacity, lead time and cost, dealing with customer queries and escalations, and supporting our logistics partner in arranging deliveries. The role also involves running daily and periodic reports, monitoring supplier performance, and working closely with multiple internal stakeholders.

• Support the management of supply chain contracts to achieve the most cost-effective delivery of goods and services.
• Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end-to-end process
• Develop effective relationships with customers and suppliers drive collaboration and support problem solving
• Develop and maintain processes for effective query resolution
• Support the team as required, to deliver a comprehensive service to the business areas.
• Provide data, analysis and commentary for management reports.
• Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors.
• Assist in identification and implementation of quality and efficiency improvement initiatives.
• Proactively monitor performance and highlight areas for improvement.
  
  If you have an eye for detail and enjoy variety to your working day, this role could for you - apply today!
The ideal candidate will have experience in the following : Essential
• Proven ability to work to tight deadlines and mandated processes with a high level of accuracy.
• Good administration and analytical skills.
• Good interpersonal and relationship building skills.
• Good commercial awareness.
• A customer focussed approach.
Desirable
• Railway knowledge.
• Awareness of supply chain processes.
• Experience within a customer service role.
  
  Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain.
We support the Routes with a myriad of services and supplies they need to maintain and operate the railway. See the diagram for a breakdown of our services. To learn more, please click to watch our video.This role sits within Supply Chain Operations (SCO) , an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway. SCO keeps the materials, machinery and components required by its customers moving making sure they are on-site when needed so work can go ahead as planned and on schedule.