Contracts Assistant - 9 Month Fixed Term Contract

We have an exciting opportunity for a Contract Assistant to join our expanding, positive, caring, and ambitious Account Management and Service Delivery Departments. This role will play a key and active part in the Account Managing and Service Delivery Departments. The role will involve coordinating and assisting on contracts in the local area (Oxfordshire), whilst working closely with our team of experienced Account Managers to ensure success on all service points and absolute customer satisfaction. Your role:

• Providing support for the Account Manager to include administration, asset & task management, contract renewals & reviews and generating quotes & tasks from Account Manager and client requests
• Coordinating with the Engineering Supervisor to ensure that all PPM/ reactive works have been planned accordingly as per scheduling agreement and relevant contract
• Contact all sites that require prior notice, and confirm the engineer's attendance date and time & update engineer's planner accordingly
• Job Management / Processing tasks completed by the engineers for the assigned contract into the correct Level of Completion
• Raise relevant paperwork and maintain up to date information on the department's computer system Opuz (SMS' internal works management system)
• Deal with ad-hoc client enquiries
• Liaise with customers, keeping the customer constantly updated during all stages of the service delivery, including uploading data to client portals where necessary
  
  Excellent written and verbal communication skills
• Attention to Detail
• Customer service experience
• Computer literate (Word, Excel, Outlook)
• Ability and willingness to learn new systems
• Data Entry skills - speed and accuracy
• Organisational and planning skills to prioritise workload
• Good team member who can also work on own initiative
• Ability to pass Disclosure and Barring Service clearance (DBS check)
Desirable:
• Experience in a field services delivery role (e.g. mobile Engineers), transport or Logistics environment
• Previous experience in planning or scheduling resources
Applicants must be able to provide evidence of their Right to Work in the UK. All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.

SMS is one of the UK's leading independent Water & Air Hygiene specialists, with over 23 years' experience driving the evolution of the Water Treatment field, with innovation and best practice to ensure the safety of the people in the communities we serve., For more than 23 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance. Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to. All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and Newsweek have rated us as one of the top UK top 100 Most Loved Workplaces. As we continue to invest in our employees by supporting individuals to achieve their next step within their career, we offer you a long and rewarding career path. SMS Environmental employs over 215 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell, Derby, Cardiff and Glasgow.

Why join us? SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:
• 30 days holiday including bank holidays
• Contributory company pension scheme
• Enhanced sickness, maternity & paternity pay
• Employee Assistance Plan including a 24/7 free confidential helpline
• Employee discounts and cashback savings
• Extra bonus holiday for birthday on completion of 2 years' service
• Private medical care plan or cash alternative on completion of 2 years' service
• Free Financial Guidance (remote)
• Free Travel Guidance (remote)
• Cycle to work scheme
• Electric car scheme (through salary sacrifice)
• Support to gain further training and qualifications