Contracts Manager

We have an exciting opportunity for a Contracts Manager to join a friendly team working from our Eastern region and based at our office in Bedford on a permanent basis. The purpose of the role will include;
Responsibilities and Duties;

• Ensure service delivery meets financial targets and operates within the agreed budget


• Develop and deploy Service Plans and Key Work Objectives to meet ongoing and changing needs of stakeholders, clients and customers


• Develop effective client and partner relationships in order to identify, propose and secure profitable work within the client base or scope of contract, to meet business growth targets


• Participate in contract reviews with Senior Management and Directors


• Preparation and presentation of performance reports to a board level audience


• Ensure plans and processes are in place to prioritise and delegate workloads to achieve contract objectives


• Produce and maintain contract sectional plan and Key Work Objective for contract managers and support staff


• Develop customer relations in order to maximise perception of the business and maximise future commercial opportunity


• Ensure service delivery reinforces Tilia Core Values and ensure alignment of change with Kier vision and strategy


• Ensure generation of accurate management, financial and performance information consistent with reporting requirements


• Analyse data for reporting to clients to inform strategic and operational planning, and enable services to be delivered with specific outcomes


• Identify opportunities to develop and refine management processes, information systems, technology and processes


• Ensure organisational development, staff and other improvement plans are developed and deployed to maximise contract performance and financial return


• Ensure all staff performance is managed through performance conversations, including setting out clear key work objectives aligned with the Service Plan


• Identify, enable and deliver cultural change and behaviours through flexible working and outcome-focused approached
  
  Hold a Full UK Drivers Licence


• Management and facilities management qualifications for hard and soft FM services


• Understands PFI contractual requirements, KPIs and client/stakeholder requirements and contract deliverables


• Extensive knowledge of managing Profit and Loss accounts in a PFI environment


• Demonstrates best practice and good business management practices


• Excellent communication skills


• Ability to balance workload and organise work


• Hold relevant level CSCS card
  
  We are Tilia Homes.
  
  An ambitious, customer focused housebuilder that puts people and the planet at the heart of everything we do.


With a passion for placemaking and building high quality homes that help homeowners make a lifetime of memories, we're looking for talented, hardworking, and enthusiastic individuals who think like us and want to join our dedicated team.

We pride ourselves on being an inclusive and diverse employer of choice. From new starters and those looking to embrace a new challenge, to those who know the industry like the back of their hand, we take pride in building careers, not just communities.

We are looking for people to join our team who have:

Customer focus where every decision made revolves around delighting our customers.

Passion for building making the approach to each project with unwavering enthusiasm.

An understanding our environmental footprint by incorporating eco-friendly practice and materials into our communities to support sustainability.

We create lasting communities with a sense of belonging and legacy for generations to come.

We believe in better we are committed to delivering homes that are the definition of excellence.

What can we offer you?


• 26 days holiday with additional bank holidays;


• Bonus Scheme;


• Holiday Buy Scheme;


• Green Car Scheme;


• Car Allowance;


• Private Medical Insurance;


• Company Pension Scheme;


• Life Assurance;


• Employee discount on a new Tilia home;


• Retail discount portal;


• Employee Assistance Programme;


• 24/7 GP.


• Family friendly policies.