Control Centre Operator

Darlington Borough Council are looking to recruit a 20 hour Control Room Operator, available for fixed rota shifts and be flexible for covering holidays & emergency cover across 24hrs, 7 days a week 365 days a year. The control centre operates 24 hours a day, 365 days a year on a three-shift system - 0600-1400 / 1400-2200 / 2200-0600.You must be available to work the any part of the shift rota as required, which includes weekends and bank holidays, and you will be expected to stay within the control room for the full 8 hour shift, including rest breaks.

You must have approximately 1 years previous work experience involving contact with the general public and have the ability to work as part of a team. It is essential that you have good communication, observational and listening skills, be able to handle sensitive information and have a good understanding of the needs of the elderly. Ideally you will be committed to crime prevention, public safety and the welfare of the elderly. Some knowledge of the legislation affecting the provision of CCTV services would be advantageous along with IT skills and call handling experience. SIA training and/or qualification would be desirable but will be provided to the successful candidate.

The successful applicant will be subject to an enhanced DBS. The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club