Control Centre Operator

FM Conway is currently recruiting for a Control Centre Operator to join our Transport for London - HMPF contract. You will manage and coordinate highways incidents and defects on the Transport for London (TfL) road network. This is an exciting opportunity to contribute to the continuous success we have with Transport for London, to ensure a streamlined and efficient approach to incidents and repairs. You will join us on a full time, permanent basis working days and nights 07:00-19:00 or 19:00 - 07:00 on a 4 on 4 off basis. This position will be based from our Beddington Lane depot in Croydon, South London.

The duties of the Control Centre Operator role will include:

-Answering calls from the client and dealing with their request quickly and efficiently

-Escalating serious incidents to internal/external stakeholders and keeping them regularly updated throughout the incident

-Dispatching the closest incident response unit to ensure the KPI on response is met

-Keeping the internal systems and the client's system up to date

-Liaising with Supervisors and work teams

We are looking for candidates with experience in a similar role, managing incidents and dealing with a range of internal and external stakeholders on the phone and via email. You will have excellent attention to detail and a strong customer focus. Ideally, you will have worked within the highways/construction industry, although this is not essential. To be successful in this role you will need to have good IT skills, an organised nature and experience within planning.

As our Control Centre Operator, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

A brief introduction to FM Conway and our Transport for London - HMPF Contract

FM Conway is a family run business with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.

FM Conway has a longstanding relationship with TfL and we have demonstrated a proven capability to support TfL in maintaining a safe and functional highway network, while importantly minimising disruption to road users and communities across the capital. We support TfL in its drive for 'healthy streets', including a reduction in carbon and improved air quality. The business is already demonstrating its commitment to carbon neutrality through a range of initiatives such as 'low carbon sites', electric plant and vehicles, electric cargo bikes and low carbon asphalt solutions.