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Control Room Administrator

Northern Security, Carlisle

Control Room Administrator

Salary not available. View on company website.

Northern Security, Carlisle

  • Full time
  • Temporary
  • Onsite working

Posted 5 days ago, 16 Dec | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 579f9fa245474a648325e9a4e4c419cc

Full Job Description

  • Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
  • Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
  • Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
  • Monitoring CCTV.
  • Liaising with our mobile response units.

    If you are an excellent communicator with a great telephone manner and are a diligent and accurate administrator, we would like to hear from you. Working independently on your own, the ability to react and respond accordingly to any incidents during your shift is essential, and you will possess strong administrative skills and be comfortable working on a PC. (Full training on our in-house systems will be provided)., A passion for delivering excellent customer service levels.
  • A natural problem solver who can multitask and prioritise.
  • Excellent communication skills, (written and verbal) including a polite professional telephone manner.
  • Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
    • Applicants must be:
  • Smart and presentable
  • Polite and approachable
  • Professional and able to make decisions on their own accord
  • Vigilant for anything out of the ordinary
  • Punctual & reliable
  • Be flexible for work shifts
  • Be able to provide 5 year checkable history to complete BS7858 vetting and screening

    Full training will be provided
  • 28 days holiday (pro rata for part time hours)
  • Company contributory pension scheme available
  • Full uniform provided
    • We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

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