Control Room ANPR Manager

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HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.
HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.
FIS provides HMRC with an effective investigation arm to enforce the Department’s compliance policies. This enables the Department to deliver against the strategic responsibilities across all the taxes and duties it administers. This includes complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other fraud attacks targeted at the tax system.
FIS is home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.
Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS). Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime., For this role, you will be one of two managers working in a Control Room environment as part of a team providing critical tactical support to HMRC Investigators and Intelligence Officers who are deployed in the operational field. This will involve the use of a variety of computer programmes and communications systems, some of which are detailed below. Full training will be provided.
The jobholder will ideally be a good communicator as the role will necessitate representing the Control Room in meetings with internal and external stakeholders including other Government departments, police forces and/or law enforcement agencies., As a Control Room Manager your duties will include:
• Line management of Control Room officers, including authorising annual leave, shift changes, time-off-in-lieu requests, staff welfare, providing and organising training/mentoring and assurance of records.
• Taking the lead for maintenance of HMRC’s ANPR policy.
• Representing HMRC at meetings, both virtual and face-to-face, with other government departments, police forces and other law enforcement agencies.
• Monitoring and maintaining a variety of communication media, including telephone, Microsoft Teams and SharePoint sites, the Airwave radio system and mailbox feeds as well as triaging calls / requests as required.
• Monitoring and operating Control Room software, providing H&S overview of operational activity and tactical support as required.
• Live monitoring of ANPR systems and passing details of activations to operational staff.
• Running checks on various systems on a dynamic and reactive basis.
• Managing Airwave radio requests and providing Airwave support to operational staff.
• Broader Airwave and ANPR related duties which may include assisting with policy related matters.
• Attending internal meetings, engaging in team projects and maintaining statistics as necessary.
• Being part of a 1 in 4 on-call roster to cover night, weekend and public holidays, with specific responsibility for managing Airwave assets and providing out-of-hours operational support where required.
• Operational Security Liaison Officer (OSLO). This part of the job involves providing supporting to the Operational Security (OPSY) network on matters directly affecting the Control Room.
• Other duties at the direction of the Senior Investigation Officer.
• The role will necessitate travelling and occasional overnight stays.
This is a shift-work post and due to the business critical need to fill the vacancy with a shift-worker, alternative working patterns are not available.
Shifts are generally rostered at 8 hours between the hours of 07:00 and 20:00 Monday to Friday, but with a regular requirement to work outside of these hours depending on demand or operational requirement. Weekend, night and public holiday attendance is covered by a 1 in 4 on-call roster and payment of an additional allowance. The requirement to work during these times can be unpredictable so flexibility is essential. Please see ‘Benefits’ below for further details.
Training Requirements:
• The successful candidate would be expected to attend and pass a two-week Counter Fraud intelligence foundation course.
• There will also be an expectation to become an advanced user of the National ANPR System which will require training on the use of the system as well as developing knowledge around when its use could have an impact on RIPA considerations.
• You will need to attend a Hydra decision making course together with a range of mandatory online learning packages, We'll assess you against these behaviours during the selection process:
+ Leadership
+ Making Effective Decisions
+ Managing a Quality Service, Your Personal Statement, in no more than 250 words, should explain why you are suitable for this role. Include any relevant experience and how you meet the essential criteria of this post.
Further details around what this will entail are listed on the application form.
Sift
Depending on the number of applications received, an initial sift may be undertaken against the essential criteria on the CV and Personal statement as well as the lead behaviour, Leadership.
A full sift will be undertaken on the CV, Personal Statement, and the remaining Behaviours, with successful candidates being invited to interview.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place face-to-face.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
+ Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window)., Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

• This post requires a minimum of National Security Vetting at Security Check (SC) clearance level and you must hold SC vetting or be willing to apply for SC vetting. If you do not hold SC but are willing to go through the process, any job offer would be conditional and may be withdrawn should you fail to achieve the vetting. The successful candidate would be encouraged to apply for the higher level of clearance at Developed Vetting (DV).
• There is also a requirement to obtain NPPV3 Police vetting.
• Strong communication skills.
• Good IT skills, including the ability to operate Microsoft Office 365.
• The on-call requirements of the role necessitate the jobholder to attend the office within 60 minutes of being contacted.
Desirable Criteria:
• Experience of managing people and/or resources.
• Experience of working in the criminal justice arena, particularly any experience of criminal investigations, intelligence or policing.
• In addition, you will need to attend a variety of training courses, some of which may require you to be away from home for up to a week at a time.

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
+ Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
+ Family friendly policies.
+ Personal support.
+ Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
This post attracts a Level 1a and Level 1b Flexibility Payment (FP) that is paid monthly with salary.
Level 1a allows HMRC flexibility to change your work pattern, at short notice, to meet business needs.
Level 1b allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to be part of an on-call rota of 1 week in 4.
Additionally you will be expected to work longer hours from time to time, at weekends and outside your normal working hours/days (including bank holidays).
In applying for a position and accepting the FP you agree that you can and will meet those flexibility requirements.
Please see attached Flexibility Payment document for more details.