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Control Room Assistant

Mitie Group plc.

Control Room Assistant

£20800

Mitie Group plc., Croydon

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 17 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: df9eece49bb34892a253577024a7b11c

Full Job Description

  • Responsible for the live' operation of the Mitie Team that manages the essential functions of;

  • All common and public areas of the shopping centre

  • The Client emergency and evacuation procedures

  • Officer time and attendance

  • Health, safety & welfare of the Mitie site-based team Incidents that affect The Client and Mitie

  • Business Continuity Planning centred on the continued operation of the control room and shopping centre

  • Client building security and safety

  • Providing a high standard of response to telephone and email enquiries

  • Supervision & support for all Mitie on site personnel

  • Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.

  • Update and collate incident information, Daily Reports and Flash reports.

  • Serious incident tracking and management.

  • Absence & lateness reporting.

  • Systems Fault reporting.

  • Incident management and direction of personnel with support of TL / SSM / SOM where and when applicable.

  • Ensure all incidents are logged and managed effectively through to completion.

  • Effectively communicate business issues to the relevant centre departments.

  • Maintain the standards of the Security for access / egress and visitor regulation.

  • To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.

  • Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.

  • To develop and maintain good working relations with applicable local agencies and services.

  • Any other reasonable request from management or client.

  • Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Safeguard.

  • Ensure compliance with the CCTV Policy and audit trail.

  • Ensure the issue of keys is in line with procedure and fully auditable

    Enthusiastic and motivational.

  • Punctual and reliable.

  • Organised, able to make decisions.

  • Honest, transparent and consistent.

  • Gain and hold the respect of others.

  • Have a flexible approach with a can do attitude

  • Good communication skills.

  • Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.

  • Has the ability to contribute toward a team operation or can work on his own initiative.

  • Able to communicate effectively and clearly at all levels within the organisation.

  • A comprehensive working knowledge of all processes and procedures.

  • Excellent report-writing and analytical skills with attention to detail.

  • A positive attitude to dealing with people and taking on challenges

    We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!


    • Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.

    We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

  • Employee Shares Scheme

  • Staff Retailer Discount

  • Discount Scheme

  • Free Staff Parking

  • Pension Scheme

  • Extensive Training Package

  • Childcare Vouchers

  • Cycle to Work Scheme

  • Give as you earn

  • Salary Finance

  • Competitive Holiday allowance

  • Competitive Pay Rate

  • Life Cover

  • Share Incentive Plan

  • Save as you earn

  • Virtual GP

  • Employee Assistance & Counselling, Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.


    • Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

    We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.

    We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.

    Salary Finance also offers competitive loans.

    When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle.

    You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

    We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.