Control Room Assistant

Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 2 off with an hourly rate of £12.82 working 42 hours a week. You will report directly to the Duty Controller.

Within this role you will be expected to:

-Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary

-Escalate incidents to the relevant personnel

-Highlight Health and Safety issues and report to Tech Services.

-Communicate clearly and effectively with all departments.

-Monitoring security entry and exit to the service yard.

-Assist the Duty Controller in updating Control Room records

-Assist in issuing Contractor ID passes and keys

-Assist customers and retailers with their enquiry's on the telephone

-Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.

-Flexibility to pick up overtime on the other team.

-Perform general administration duties if required

-Undertake any other reasonable duties as required to meet the needs of the business.

Knowledge/Skills/Experience

-Literate and numerate

-Flexibility to work shifts on a 24 hour rota

-Knowledge of CCTV operations, including Data Protection

-SIA Security CCTV License is essential

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.