Control Room Receptionist

This is the perfect opportunity for someone seeking a new challenge in a dynamic and rewarding environment where no two days are the same. Working hours involve shifts, including some nights, weekends and bank holidays. As the first point of contact for visitors and callers to the site, the post holder is responsible for conveying the correct impression for the whole of the Trust.,

• Be able to work one of the required shift patterns (i.e., Early shift - 6:00 am to 2:15pm; Late shift - 2:00pm to 10:15pm; Night shift 10:00pm to 6:15am)
• Meet and greet all visitors to the site as the first point of contact. Maintain a log of staff and visitors entering and leaving the building.
• Undertake switchboard duties, dealing courteously with all incoming telephone calls routing as appropriate and taking messages when necessary.
• Dealing with enquiries as appropriate.
• Sort and distribute incoming mail and outgoing mail (external and internal) as appropriate.
• To maintain system for the booking of rooms and ensure the room are used as efficiently as possible.
• Photocopy, scan, fax, email or archive documents as required.
• To act as Fire Marshall, including completion of evacuation register in the event of fire or practice evacuation to ensure the safe evacuation of the building and directing fire brigade on arrival.
• To report and ensure equipment and environment faults are dealt with by relevant persons.
• Complete typing and other administration tasks as required.
• Organise patient transport for discharge, appointments, admissions
• To plan and update the Control Room diary as and when necessary.
• Carry out any such delegated clerical and administrative tasks as required, bearing in mind that this job description may change in line with service developments at the discretion of the Line Manager.
  
  Basic IT skills, good literacy and numeracy, RSA 2 Typing or equivalent
• NVQ2 in Business Administration or willingness to work towards
• Educated to ECDL level or willing to undertake qualification within an agreed timescale., Previous general office/clerical experience., Clerical experience with a Health Service setting, Good interpersonal skills, the ability to observe confidentiality
• Ability to deal with the general public
• Able to work unsupervised and also as part of a team.
Desirable criteria
• To be proficient in diary management.
• Proficient in email management.
  
  We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission
Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.