Conveyancing Support Administrator

Salary Not Specified

Aberdein Considine, Newcastle upon Tyne

Full time
Permanent
Onsite working

Posted 2 weeks ago, 16 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ff2726a5948b479eb7da089512661f6e

Full Job Description

Working on behalf of our clients dealing with the conveyancing process with repossession sales properties. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements., Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process
Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone
Ensure all work is undertaken in line with internal and client SLA's
Update external third-party companies, agents or other representing parties as and when required
Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties.
Maintaining Internal and client SLA's,
Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct.
Treat all customers fairly, professionally and within legislation
Record customer complaints where identified with the relevant information and in line with the complaints procedure
Follow all internal processes and procedures
Opening files from instruction.
Issuing contract packs.
Updating Asset Managers.
Processing incoming post.
Work effectively as part of a team and support each other as and when required

GCSE or equivalent in Maths and English with a minimum grade C, Previous experience within the Financial Services sector or a regulated environment is advantageous
Working knowledge and understanding of FCA guidelines and principles
Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate
Computer Literate
Excellent Telephone Manner
Attention to detail and accuracy of work
Ability to work well within a team and on their own initiative
Enthusiastic - can do, will do approach
Passionate about the delivery of exceptional customer service and the need to treat customers fairly
Proactive problem-solving skills and the judgement to make evidence-based decisions

Conveyancing Support Administrator

Full Job Description

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