Coordinator Integrated Urgent Care Service (IUCS) - bank contract

Gloucestershire Health and Care NHS Foundation Trust (GHC) and Integrated Care-24 (IC24) are pleased to share that they will soon be providing the Integrated Urgent Care Service (IUCS) for Gloucestershire including Out of Hours Treatment and GP Home Visiting and are looking for service Coordinators to join GHC on bank contracts. The GP out of hours service will be accessed through the NHS 111 service and the Clinical Assessment Service. Coordinators will be operational outside of the period of 9-5 Monday to Friday. We are looking for highly motivated individuals with good working knowledge of health services to oversee service activity, reporting and escalation of IUCS delivery for all bases within the county and are responsible for booking home visits following a triage. The Coordinator is the main point of contact Out of Hours and are a conduit to the in-hours management team., Oversee the operation of the out-of-hours integrated urgent care service, ensuring that all activities are carried out efficiently and in accordance with established protocols. Be responsible for booking GP home visits via SystmOne case management and car dispatching.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.