Coordinator - Property Services

Are you well organised and enjoy providing an excellent service to customers and colleagues?, Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using a number of different computer systems
Ability to manage your own work load
Strong customer service focus & Confident telephone manner
The ability to think quickly and clearly under pressure
Empathy and a passion for helping people

As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

A fantastic new opportunity for a Coordinator to support our Property Services team and join our fast-paced operations support teams across our regions.

The role will be based out of our Poole Office on a Permanent basis.

Please note this role will be relocating to our Hurn or Blandford offices early 2025.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.

£450 yearly flexible benefit pot to use against benefits of your choice
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working
Recognition scheme
Wellbeing discounts