Corporate Receptionist

Duties/Tasks:

The Customer Host will be responsible for the professional welcome factor and be knowledgeable of the building etiquette, sharing principles with a full understanding of the facility on offer to the customers by undertaking a comprehensive range of Front of House duties including but not limited to:

• Provide a welcoming Meet and Greet Service, attending to the needs of the client, customer and the changing needs of the business and environment.


• Educate and enforce the etiquettes of National Grid House.


• One stop shop service for customers in relation to all services: FOH; Reception; Cleaning; Hospitality Support; Conference Suite; Matrix Support; Logging of Jobs 165's.


• Customer interaction - support, feedback gathering, understanding of future requirements.


• Liaise with Mail Services and courier deliveries as appropriate.


• Meeting room management to include; set up and break down, cable management, audio-visual support and light cleaning duties.


• Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues.


• Multifunctional device paper and toner refills and first line fix.


• Event coordination and set up.


• Supporting the client's internal booking system for their portfolio of offices.


• Managing e-mails and phone lines, answering all queries quickly, efficiently, and courteously.


• Providing training for colleagues and customers of the use of the client's internal booking system.


• Troubleshooting and problem solving around the client's internal booking system.


• Supporting implementation of the car parking policy / applications across the client's portfolio of offices, ensuring all respective databases are regularly updated.


• Directing guests to waiting area, contacting host and offering refreshments.


• Provide health and safety and fire alarm messaging to all external visitors.


• Supporting all aspects of visitor management including arranging transportation.


• To maintain a high standard of first-class customer care.


• Operated safely within the parameters of all safe working practices and Service Level Agreements and KPI's.


• To ensure the site is kept to a high level of cleanliness, meeting all contractual KPIs/SLAs reporting deficiencies to Team Leader.


• You will be extremely customer focused and be able to deal with enquiries and queries in a proactive


and efficient manner, ensuring customer satisfaction at all times.

• To be polite, professional and friendly at all times with customers, clients and colleagues.


• Provide a warm and informative welcome to all staff on site.


• You will be extremely customer focused and be able to deal with enquiries and queries in a proactive and efficient manner, ensuring customer satisfaction is met at all times


• You will demonstrate a 'can-do' attitude towards individual customer requests and strive to exceed customer expectations.


• Works with all on site teams for consistent service, troubleshooting, equipment problems, and solving technical issues including audio-visual queries.


• To assist in all additional support services when and where applicable.


Operational Excellence

Duties/Tasks:

• Demonstrate a continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a positive customer service experience.


• Regular input of innovative ideas to improve the service.


• Support and maintain documentation and statistics for review by the Front of House Manager.


• Support the Front of House Manager to ensure all company and client policies and procedures are adhered to.


• Assist in maintaining a healthy, safe and secure working environment for everyone on site.


• Ability to prioritise own workload and organise own work to meet priorities to reduce risks to quality.


• Ensure all logged jobs (Helpdesk) within your areas of responsibility are monitored, completed and closed down in a timely manner.


Health and Safety Commitments

• Complete any relevant training prior to the commencement of employment.


• Receive, read and understand the contents of the Mitie Employee Guide.


• Complete all required e-Learning and Toolbox Talks as and when required.


• To report Health and Safety issues to your Line Manager and, where necessary log via IMS Reporting.


• To report all accidents and near misses to your Line Manager to ensure appropriate records are kept and maintained.


• Promote good safety habits and safe methods of work.


• To ensure that all protective equipment is used correctly as specified by the Health and Safety at Work Act 1974
  
  Experience of working in a busy, corporate environment.


• Is passionate about delivering excellent customer service and support services to our clients and customers, paying particular attention to detail.


• Acts with honesty and integrity.


• Share good practice with colleagues and customers.


• Exceptional interpersonal skills both in person and by phone.


• High standard of personal presentation.


• Ability to manage multiple projects and work assignments.


• Ability to accomplish operational tasks with little supervision.


• Takes the opportunity to continuously learn and grow.


• Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment.


• Able to comply with legislation and follow all rules and regulations.


• Ability to work under pressure whilst maintaining a positive professional attitude.


• Good personal time management skills


• Good IT skills, with knowledge of Microsoft Office Suite.


• Flexible approach to working hours and environment.


Desired Requirements

• Experience of working in environments delivering excellent levels of customer care.


• NVQ Level 2 or equivalent in Customer Service.


• Driving License.


• First Aid at Work Certificate.