Corporate Receptionist

To provide a high-level professional customer service at a corporate level to our clients staff, tenants and visitors

-To support visitors and manage visitor, contractor and staff/Tenant's cards when required, ensuring correct details are checked, verified, and logged onto the correct systems.

-To advise and implement best practice(s) through the introduction of new Initiatives that help to motivate, improve, and maintain a very high-level professional service while covering the Reception position.

-To act as a role model, demonstrating and promoting standards expected by Mitie Security creating the energy and enthusiasm for the service.

-To provide a direction for new receptionists or security covering the reception role

-To maintain dress code at the highest standard while representing Mite and our client when covering the reception position

Principal Accountabilities

-The delivery of a quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description.

-To be responsible for welcoming internal and external customers to the client's facility, informing them of premises access control and emergency procedures and being always helpful.

-To ensure reception telephones are answered promptly and politely, taking details and messages from incoming calls and passing these messages to the appropriate persons.

-To be responsible for ensuring that information given to staff and visitors is accurate and timely.

-To be responsible for liaising with the Cluster Manager and Building Management team, ensuring the smooth and efficient running of the reception area environment.

-Provides direct training and oversight to all Reception personnel (this could include the clients team, new receptionists, staff relocating from another building and security staff covering).

-Monitor compliance of security policies and procedures, referring problems where applicable to the Cluster Manager.

-To ensure that all areas of reception and the administration office areas are kept clean and tidy at all times.

-Compliance with Mitie Security Ltd and its customer's confidentiality policy statements.

-That no eating of food or drinking of hot or cold drinks take place on reception, that gives an poor impression of the service.

-That receptionist ensures the desk is clean and tidy and clutter free and that no cards are left on the desk (vulnerable -at risk of being taken)

Responsibilities

Impression - Making the right impression every time

-To ensure you make the right impression every time (smile, keeping eye contact, asking how you may help them etc).

-To take ownership of the reception and front of house area offering an outstanding meet and greet service to all visitors, occupiers, and clients, reporting immediately to supervisors or managers if this is not found to be happening.

-Assisting all staff, tenants, and their visitors with their queries in a knowledgeable, professional and charming manner.

-To answer all internal and external telephone calls in a timely, professional warm and friendly manner, keeping to the same script when answering a phone call

-To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate.

-To take pride in your appearance at all times, ensuring immaculate presentation in line with company policy.

Mindful - Always looking to improve

-To demonstrate a clear awareness of environmental impact and actively seek ways to reduce waste.

-To adhere to the properties security procedures and regulations set out by management.

-To ensure you are adequately trained and confident in dealing with all emergencies related procedures including building safety, fire and bomb threat evacuations.

-Taking accountability for all that you do, a strong awareness of the bigger picture.

Precision - Delivers performance

-Signing in all visitors in accordance to security procedures and processes, offering directions and assistance where relevant.

-Be aware of your front of house area and report any maintenance and security issues in a timely manner.

-Adhere to all QSHE related procedures, reporting any relevant risks, near misses, accidents or incidents to the relevant person.

-Consistently deliver on performance, maintaining high levels of FOH standards at all times.

Advantage - Works smartly

-To announce all visitors as relevant to building procedures.

-Working smartly, adding value in all that you do at every opportunity.

-To carry out administrative duties when required.

-Adhere to our company policies and procedures at all times.

Collaboration - Supports and encourages others success

-To identify any situations or questions that need to be escalated to your Account Support Manager.

-To maintain close working relationships with all team members.

-Contribute to best practice sharing ideas and supporting fellow team members.

Tenacity - Proactive, flexible and adaptive

-To approach all customer complaints in a calm, empathetic and professional manner.

-Anticipate customer, visitors and occupier's needs, ensuring their requirements are efficiently met on a consistent basis.

Premium customer service experience essential

-Proven corporate receptionist experience.

-Intermediate knowledge of Microsoft Office

-Excellent communication skills essential

-Ability to work independently, remaining focused and motivated or as part of a team

-Strong interpersonal skills

-To take ownership and pride in your reception area and enjoy working part of a team.

-To take a leading role in your own personal development.

-To work in a flexible manner toward and changes/needs of the business.

-Ability to always multitask and deal with clients and visitors in a professional manner.

-Able to adjust quickly to new procedures and situations.