Corporate Security Officer - BNY Mellon QVS

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Key objectives

-To understand BNY priorities and how your role supports their daily objectives;

-To identify and escalate risks, threats, etc. which may impact BNYM and act as a first line response to all activations and incidents;

-To take ownership and assist in the management of all critical and emergency situations 'out of hours' until such time as a BNY representative takes over responsibility for the incident;

-To carry out Corporate Security front of House Security Officer/Reception duties

-To development and maintain good relations between the landlord's security team and building residents and visitors

-To carry out front of house ID check to verify those entering BNYM reception and office

-Investigate any issues or incidents which may arise that impact on BNYM staff, premises or assets or Mitie/VSG security staff;

-To carry out internal and external patrols of BNYM premises;

-To be pro-active and identify issues and/or incidents which may impact BNYM;

-To work cooperatively with BNYM London Command Center to deliver consistant services;

-To ensure all relevant incidents are escalated to the LCC and nominated BNYM lead(s) via the correct channels;

-To deliver exceptional customer service to all BNYM staff and their clients at all times;

-To act as evacuation co-ordinator and fire marshal during emergency incidents;

-To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff

-To provide cover for BNY Mellon Receptionist if required;

-To attain and maintain a high level of knowledge of the site Assignment Instructions and the site emergency procedures and their local implementation;

-To produce timely reports of incidents and alarm activations and check and log reports whilst taking appropriate action;

-To carry out access control pass administration as per standard operating procedures;

-To act as first point of contact during crisis/incident management out of business hours and to comply with escalation procedures as per standard operating procedures;

-To work with other service partners to ensure that equipment faults are reported quickly

-To maintain accurate documentation and reports;

-To build and maintain effective working relationships with all key stakeholders

-To assist and mentor all new security officers to support them in achieving site specific objectives

-To support office based clients in matters relating to protecting the security and safety of all BNY Mellon staff, buildings/offices and assets;

-To react positively and professionally in support of all security operations and emergency situations as required;

-To follow the Company policies and procedures in relation to confidentiality, communications protocol, etc.

-To comply with data protection policy;

-To undertake any other duties as requested by the client;

Main duties

o Deal with Emergencies

§ To attain and maintain a high level of knowledge of all Standard Operating Policy and Procedures, site Assignment Instructions and Emergency Procedures ;

§ To take ownershit and assist in the management of all incidents and events which occur 'out of hours' until such time as a BNY client is able to take control;

§ To be pro-active to identify risks, threats, etc. which may impact BNYM and escalate to LCC;

§ To act as Evacuation Co-ordinator and Fire Marshal during emergency incidents as required;

§ To ensure all relevant incidents are escalated to the LCC and nominated BNYM lead(s) via the correct channels;

§ To carry out administration of all routine tasks and operational procedures at all times and in times of emergency

§ Maintain contact with both the client and Mitie Management in accordance with specific and routine instructions;.

§ To act as first point of contact for BNYM crisis/incident management out of business hours and to comply with associated escalation procedures

§ Assist in the investigation of any issues or incidents which arise which may impact BNYM and escalate as per standard operating procedures;

o Manage Ground floor Security Reception:-

§ Deal with the day to day physical standard and out look of the reception;

§ Ensure the security reception desk area is kept clean and tidy at all times;

§ Ensure temporary passes are managed accurately as per standard operating procedures;

§ Ensure to comply with the Assignment Instructions and Standard Operating Procedures;

§ Take ownership to deal with enquiries from staff, visitors and clients to deliver exceptional customer service;

§ Ensure all callers into the reception receive exceptional customer service;

§ Carry out Corporate Security front of house security officer/Receptionist duties;;

§ Maintain accurate documentation and reports

§ Be disciplined and professional at all times following the ethics and standards required on the reception as outlined in the site Assignment Instructions;

§ Maintain effective working relationships with BNYM and Llandlord's Receptionists;

§ To carry out access control pass administration as per standard operating procedures

§ Monitor access and egress control;

o Manage Lower Ground Security Office:-

§ Ensure the security office is kept clean and tidy at all times;

§ Ensure the shift documentations located in the security office are completed and equipment signed out and in as per standard operating procedures;

§ Carry out access control pass administration as per standard operating procedures

o Manage Staff:-

§ Assist with new starter security officers' training in accordance with specific and routine instructions;

§ Assist and mentor new security officers to reach their full potential and achieve the shift's objectives;

§ Monitor contractors when on BNYM premises;

§ Assist BNYM staff who forget their passes to obtain temp passes for the day

o Front of house

§ Carry out front of house ID check to verify those entering BNYM reception and office;

§ Monitor access and egress control

o Audit

§ To undertake regular temporary pass audit checking the pass trackers to ensure all in order

· Ability to deal with, control and manage incidents and emergencies

· Excellent Organisationall Skills

· Security Systems knowledge and experience (CCTV and Access Control systems)

· To read, understand and comply with BNY Mellon Code of Conduct

· Should be proactive and self motivated

· SITO trained and certified

· SIA lLicensed

· First Aid trained and certified

· Physically fit

· A disciplined and professional attitude

· Customer facing/front of house skills

· A high standard of appearance and dress

· Be familiar with and understand the principles of Health and Safety at Work Act 1974

· Good administration skills

· Ability to work within established procedures and contribute positively to any improvements

· Ability to demonstrate a commitment to delivering a high quality service

· Ability to liaise with others at all levels including Senior Management and customers' clients

· Profient and effective Communication Skills - both written and verbal

· Excellent IT skills

· Be familiar with and understand the principles of the Health & Safety at Work Act 1974;

· Capable of working as part of a team

· Previous experience of working in a corporate environmrnt and dealing with emergencies situations

Working within the Mitie values and behaviours

Excel - We work with each other to achieve the best for our clients and our colleagues. We take pride in our roles and are committed to building great relationships with everyone we work with.

-We treat all colleagues with respect

-We challenge people when they don't do the right thing

-We welcome advice from anyone that might improve what we do

-We are open and honest

-We think safety and always follow rules for safe working

-We work with each other to achieve the best for clients and for MITIE

-We share information to help colleagues succeed

-We build great relationships

-Our first response to requests will always be positive

· We look out for each other, never walking by unsafe actions or situations

Inspire - We support and encourage those around us to succeed at everything they do. We do good things for each other, the environment and the communities in which we work.

-We support and encourage each other to develop

-We lead by example

-We set clear expectations

-We listen to and learn from others

-We learn from mistakes and incidents to prevent recurrence

-We do good things for each other, the environment and the community

-We appreciate diversity and encourage it

-We demonstrate team spirit

-We are committed to doing things better and setting new standards in all that we do

-We take pride in what we do and have fun doing it

-We celebrate success and say thank you

Challenge - We give it everything we've got and constantly bring new ideas to the table. We embrace new thinking and technologies to help our clients and colleagues change the way they live and work.

-We bring new ideas to the way we do things

-We are willing to try new things

-We encourage and support innovation

-We consider things from other peoples' points of view

-We embrace new thinking and technologies

-We build health & safety into everything we do