CORS EMEA KYC Refresh, Vice President

Client Onboarding & Regulatory Services (CORS) is an Operations function within Shared Services and Banking Operations (SSBO) and is responsible for regulatory client onboarding, refresh and screening of the firms clients. This role will lead a KYC Refresh team, which will support regulatory compliance requirements and provide rigorous and robust processes of investigation that seeks, with reasonable assurance, to verify and validate the customer's identity and their business.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Vice President level position level position within the Core Services function.

What you'll do in the role:

• Lead an EMEA KYC Refresh team in London


• Act as a subject matter expert on AML/KYC matters


• Ensure all policies, procedures and guidelines are followed by EMEA KYC Refresh team


• Ensure the team is prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput


• Be the voice of the client while balancing Morgan Stanley's regulatory obligation


• Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the region


• Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning


• Liaise with other CORS team such as policy advisory for policy and tech improvements


• Embed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client data


• Ensure client engagement and sales engagement for all entities to avoid missing target deadlines


• Coordinate process improvements and complex issue resolution by partnering with NMR, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams


• Regional/client segment point of escalation for the Directors, KYC Analysts, internal/external stakeholders


• Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery


• Lead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environment
  
  Extensive leadership experience in a KYC type role


• Proven experience in driving productivity in an operational role


• Strong knowledge of AML/KYC requirements required


• AML, client onboarding, or client reference data experience desirable


• Proven track record of ongoing coaching, educating and leading teams


• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time


• Proven experience in team leadership and supervising staff


• Demonstrate ability to motivate, support and communicate effectively within large teams


• Strong ability to manage large data sets in order to analyze project trackers and metrics


• Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint


• At least 5-7 years' relevant experience would generally be expected to find the skills required for this role
  
  We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries.


At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.


• Equal opportunities statement:


Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Flexible work statement:

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.