Costa Barista Maestro - Shift Leader

Being a Barista Maestro (Team Leader) means you'll be the face of Costa Coffee and will be responsible for delivering consistently excellent customer service and leading the team in the absence of the Store Manager and Assistant Manager. Prior experience is desirable, but not essential as we will provide you with excellent on-the-job training and support to carry out the role effectively. Training will include how to deliver excellent customer service, operational brand standards, and all elements of health and food safety procedures.

Day to day you'll be making coffee. But not just any coffee… Costa Coffee! You'll perfect your craft through amazing training, taking care to make every customer experience an awesome one. In addition to this you will enjoy the following:

- Crafting great coffee with your passion and energy for that perfect blend

- Serving customers with a smile and creating moments that matter, ensuring customers walk away happy, and we see them again very soon

- Be knowledgeable and confident about all Costa products in order to advise customers

- Leading your team to deliver brand standards

- Maintaining health & safety and cleanliness across the store always

- Replenishing stock and helping with deliveries

- Supporting your Store Manager.

- Most importantly: have fun at work and support your team to do the same

A great Barista Maestro will love coffee and have a genuine passion for people, as well as the desire to learn and be the best they can be. To shine in the role, you'll need:

- A positive outlook with bags of personality

- A passion for delivering excellence in everything you do

- Good communication skills because you will be talking to our amazing customers daily

- Courage to show your confidence

- You will often need to multitask, therefore a hardworking attitude is key here

Scoffs Group is the largest franchise of Costa Coffee in the UK. If you have a passion for great coffee, and creating memorable experiences, this could be the best career move you ever make! You'll learn to craft the perfect coffee, deliver it with warmth and friendliness, as well as play a vital role in building the very best team environment.

A bit about us...

We're an award-winning franchise who pride ourselves on being exceptional - just like the brand we represent Costa Coffee has been voted the nation's favourite coffee for 11 years.

At Scoffs, you'll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people., Our Business

Scoffs Group is one of the most exciting up-and-coming franchise businesses in the UK!

We are the UK's largest independent Costa Coffee Franchise and our mission is simple:

To be a positive, disruptive influence within the market. Investing in the growth of the group, our people and our customers.

Antony Tagliamonti, founder and CEO, formed Scoffs Group in 2012 when he purchased 3 Costa Coffee stores in Essex and East London. The group now trade from over 112 stores nationwide, spanning Sussex to Cornwall in the South and stretching as far north as Norfolk.

With a notably innovative and proactive approach to business, Scoffs Group are the proud winners of the 'Costa Innovation Award' for Costa in Cr@te Loughton, the first Costa to be built within a shipping container in the UK. The Costa Awards have also recognised Scoffs Group for Progressive Community Engagement as well as twice naming the group Costa Foundation Fundraiser of the Year!

Scoffs Group became one of the pioneering franchisees to purchase existing corporate stores as Costa evolved. We have now signed multi-site deals with other leading brand names and open our first Itsu store in Exeter in April 2024!

Our People & Culture

It's our culture that has enabled Scoffs to get where we are today. We are proud that our great teams bring the same entrepreneurial energy to improving our culture both when the boss is, and isn't, around! Our store teams are the very heart of our business and they work incredibly hard to consistently deliver exceptional customer experiences every day as part of the total coffee company.

We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees. We also pride ourselves on fostering a culture of development, recognition and reward, evidenced by our annual black-tie awards event, which is a celebration of our teams' success., We also provide a wide range of development opportunities internally, so there is something for everyone. We partner with many training providers, including Yuzu Training, a government-approved training provider that delivers apprenticeship training exclusively to Scoffs Group.

All our programmes are designed in-line with our partner's brand mission and working practices, which drives people development at all levels of the business.

Competitive hourly pay

- Great opportunities to develop yourself and progress your career

- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)

- programme and employee assistance program

- Opportunity to make a difference by partaking in - and innovating - fundraising activities

- A discount card that allows 25% off in Costa outlets throughout the UK

- Various incentives, with a bespoke team member reward programme plus a great employee assistance program

- Company pension scheme