Council Tax Officer

The successful candidate will work as part of a fast-paced team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively. They will process moves in, out, and within the authority, deal with applications for reliefs and exemptions and make payment arrangements with customers. The role requires the skills to effectively respond to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection and recover debt. You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection. You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills. We are looking for

someone with recent relevant Council Tax experience as an essential requirement. A knowledge of Civica Open Revenues systems would be preferable. The passion to provide an excellent level of service is key as well as great communication skills and the ability to work as a team.