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Council Tax Officer

Neath Port Talbot County Borough Council, Port Talbot, Castell-nedd Port Talbot - Neath Port Talbot

Council Tax Officer

Salary not available. View on company website.

Neath Port Talbot County Borough Council, Port Talbot, Castell-nedd Port Talbot - Neath Port Talbot

Full time
Permanent
Onsite working

Posted today, 21 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 4ca29e7a82974cd59b88cef6f4958f01

Neath Port Talbot County Borough Council

Full Job Description

As a Council Tax Officer you'll be part of a busy team dealing with Council Tax accounts ensuring you contribute to the Council delivering an effective billing, collection, and recovery process. You'll take a customer focused approach to maximising revenue whilst making sure we meet our legal and statutory requirements. You'll provide a professional service assisting taxpayers with a variety of queries in relation to the correct billing and collection of Council Tax. This role can be challenging, you will be dealing with sensitive financial matters in a busy working environment involving continuous change. However, you'll be playing a crucial role in supporting the Council in maximising its financial resources which assists in funding and delivering services to residents in the borough.

The main duties of the post;
To develop and maintain a high standard of technical knowledge in Council Tax administration.
To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner
To provide a high standard of customer care in a busy and demanding environment.
To undertake general activities in relation to the administration and recovery of Council Tax including :
Processing amendments to accounts
Issuing of bills, reminders, summons and liability orders
Interviewing tax payers face to face
Dealing with tax payers by phone / email and letter.
Processing direct debits mandates, unpaid direct debits including liaison with bank / building societies
Recommend write offs
To carry out site inspections and visits for various purposes as required.
Maintain work records and provide management with statistical information as and when required.
To ensure all avenues of the recovery process are explored in order to maximise the authority's income.

You will have experience in / of;