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Counter Associate "The Ordinary" - John Lewis - Oxford Street

DECIEM Inc.

Counter Associate "The Ordinary" - John Lewis - Oxford Street

Salary Not Specified

DECIEM Inc., Marylebone, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1aeeff054e51456c92d65a6c0cd67801

Full Job Description

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service

  • Determine the customer's needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training

  • Ensure standards for quality, customer service, and health and safety are met

  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products

  • Manage customer feedback and queries

  • Assist in maintaining store standards of cleanliness and organization

  • Be aware of and assist in maintaining DECIEM's merchandising concepts

  • Ensure tidiness standards are always respected and maintained

  • Thriving success <3

  • Responsible for opening/closing of the store, bank deposits, and paperwork.

    We are looking for a passionate full-time Counter Associate to join our lovely John Lewis team and create impact, providing an unforgettable client experience in line with DECIEM standards <3

  • 37.5 hours per week

  • Asset: Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors., Comfortable in engaging customers and applying products to the customer while providing consultations

  • Ability to multi-task, while providing professional and outstanding customer service

  • Desire to thrive working in a team environment

  • Effective time management and communication skills.

    Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner., DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

    There's a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…

  • Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.

  • 6 months of paid time off for new parents (inclusive of all genders).

  • Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.

  • Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.

  • First dibs on new products.

  • A generous discount on DECIEM products for you, your family, and your friends.


    • BUILDING GROWTH TO POWER GOOD

    We are a People First company that lives by our core values to…
  • Do the right thing

  • Create impact

  • Respect small things

  • ️ Care too much

  • Be the future


    • These values continue to guide us in all that we do. Along the way, we've been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We're still blushing!

    SUSTAINABILITY AND SOCIAL IMPACT

    DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.

    Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

    In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.