Course Enquiries Officers

We are looking for a proactive and diligent individual to join a team of Course Enquiries Officers. The ideal candidate will be a team player and possess excellent interpersonal skills.
The successful candidate will be responsible for providing information and advice in response to telephone, email and live chat enquiries across a wide range of topics that will include:
Course content and entry requirements
Fees and Funding
International, EU and UK qualifications and equivalences
Applications procedures and UCAS processes
The successful candidate will also provide Campus Tours when required and support the Marketing Team at Open Days. For many enquirers, this will be their first contact with the University, so it is vital that they receive a friendly, helpful and efficient response.
The ideal candidate will have excellent customer service skills along with strong organisational skills.
To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below
At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.
We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.
The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.
Closing date: midnight on: 21 October 2024
Interviews are likely to be held on: 31 October 2024
Administrative contact (for queries only): Recruitment@westminster.ac.uk

This post is full time and permanent, working 35 hours per week.
The University of Westminster is a global institution set in the heart of London and our aim is to help students from all backgrounds to realise their full potential as part of a diverse, positive and supportive community.
With more than 20,000 students from across the globe and over 175 years of history, we are a place with an unmistakeable London energy that empowers people to break through barriers, as we provide the opportunities they deserve to achieve their potential.