Credit Control Advisor

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The primary purpose of the Credit Control Advisor role is to manage a dedicated portfolio of clients. This involves ensuring effective credit control and account reconciliation, collecting payments promptly, and initiating appropriate actions in response to non-payment of subscriptions. How you'll help us make health happen:

• Manage Correspondence: Efficiently handle all forms of communication, including emails, telephone inquiries, and letters from customers and internal Bupa departments regarding credit control queries, ensuring professionalism at all times.
• Support Team Operations: Perform additional ad-hoc duties as required to support the credit control team, ensuring smooth operations and effective collaboration.
• Deliver Consistent Service: Provide reliable service and administrative support to both internal and external customers, meticulously documenting all interactions in the billing system.
• Monitor and Manage Debt: Diligently track customer account balances to manage debt effectively. Investigate issues, devise and reconcile payment plans as necessary, and ensure timely collection of outstanding amounts in accordance with established policies and procedures.
• Accountable Debt Collection: Take ownership of both overall and individual debt positions, ensuring prompt collection of all assigned group/customer debts, with a particular focus on overdue accounts.
• Reconcile Accounts: Investigate and reconcile customer accounts to resolve discrepancies or queries, maintaining accuracy and transparency.
• Achieve Targets: Consistently meet departmental and individual performance targets, contributing to the overall success of the credit control function.
• Professional Development: Maintain and regularly update your personal PDP to acquire new skills and knowledge necessary for professional growth and enhanced performance.
• Handle Complaints: Log group/customer complaints diligently and escalate them following FCA/FOS guidelines, ensuring appropriate escalations to the Credit Control Team Leader/Manager.
  
  Proficiency in Excel
• Analytical and Numerical Aptitude
• Experience in a Credit Control environment.
• Ability to quickly learn and adapt, anticipating and responding to customer needs while adhering to Bupa guidelines.
• Excellent organisational and time management skills, with the ability to prioritise workload effectively.
• Ability to work independently and take initiative.
• Comfortable communicating with individuals at all levels.
• Demonstrate sound business reasoning and well-developed analytical skills when making real-time decisions, while showing empathy towards customers.
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts